Scaled Ops Specialist

1 month ago


Bengaluru, India ADCI - Karnataka Full time
Job summary
If you love sports, solving big-customer problems and have a passion for new technology in the media space, then Live Sports Scaled Ops Specialist is an amazing opportunity for a role that lies at the intersection of your interests.
With broadcast agreements around the world including the NFL’s Thursday Night Football in the US, The English Premier League in the UK and The French Open (Roland-Garros) in France, Amazon Prime Video is delivering the future of Live Sports for our Prime customers. Advertising is a crucial part of our success in Live Sports. We are building a world-class live sports ad program that benefits our customers, advertisers and league partners with unique, never-been-done-before ad experiences.
The ideal candidate would have experience in booking and trafficking campaigns, creative management, order activation and other adjustments needed for successful campaign launches.
The Live Sports Scaled Ops Specialist will work closely with the Campaign Services, Sales, Finance, Production Teams and Activation Managers areas to support on the successful execution of Ad Sales revenue and on-air broadcast schedules.
Flexibility, adaptability and being comfortable with ambiguity are required mindsets as workflows will include a combination of industry best practices and proprietary tools and policies.

Key job responsibilities
• Maintain the highest standards around campaign fulfillment, manage platform success ensuring campaigns are within SLA and accurate and execute campaigns by booking, trafficking and working with creatives.
• Responsible for productivity, quality, and coverages metrics goals, executes important tasks/activities independently and Identifies day-to-day operational problems and suggests tactical solutions to leadership team.
• Analyzes data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions.
• Owns and prioritizes work allocation based on business needs with a daily/monthly frequency, plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management.
• Reports fluctuations in key metrics and communicates to key stakeholders with a plan of action.
• Drives continuous improvement, contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area, and owns specific action or change.
• Identifies gaps, drives improvement / optimization initiatives that work towards a metric improvement of processes/functions at site level, and demonstrates the ability to dive deep into a problem. Performs ‘root cause analysis,’ and identifies constraints.
• Mentors/coach associate’s and contributes to their growth. Trains new hires, understands performance/leadership bar, applies it to team- building activities.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - KA

BASIC QUALIFICATIONS

- 1+ years of program or project management experience
- Experience using data to influence business decisions
- 2 or more years of Advertising or similar experience in a related field.
- General understanding of online advertising processes and Live TV Ad Scheduling.
- Outstanding organizational, prioritization, attention to detail and multi-tasking skills.
- Strong communication skills (verbal and written).
- Ability to troubleshoot technical issues.
- Problem-solving and organization skills.
- Flexibility to manage late changes and react to schedule amendments
- Strong research skills.
- Experience collaborating with global stakeholders, SMEs, front-line/specialty managers and front-line/specialty associates.

PREFERRED QUALIFICATIONS

- Understanding of the end to end broadcast chain.
- Familiarity with third party ad serving tags.
- Previous experience in process documentation and improvement.

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