Telecaller

Overview:The role of aTelecaller is crucial as they are often the first point of contactfor customers. Telecallers play a vital role in maintaining thereputation of the organization by providing exceptional customerservice and effectively addressing customer inquiries andconcerns.KeyResponsibilities:

• Make outbound callsto potential and existing customers.
• Handlecustomer inquiries in a professionalmanner.
• Provide information about products orservices to potential customers.
• Maintaincustomer databases.
• Follow up on customerinquiries not immediately resolved.
• Meet dailyand monthly call targets.
• Document all callinformation.
• Conduct customer surveys over thephone.
• Resolve customer complaints and escalateissues when necessary.
• Keep records of customerinteractions and transactions.
• Upsell productsand services.
• Handle paymentrelated inquiriesand provide assistance with paymentprocessing.
• Ensure customer satisfaction andprovide professional customersupport.
• Collaborate with the sales team toidentify potential leads.
• Adhere tocommunication scripts andprocedures.

RequiredQualifications:

• High school diplomaor equivalent.
• Prior experience in customerservice or telemarketing.
• Excellentcommunication and interpersonal skills.
• Abilityto handle rejection and remainresilient.
• Proficiency in relevant computerapplications.
• Ability to effectivelymultitask.
• Strong problemsolvingabilities.
• Attention to detail andaccuracy.
• Ability to work in a fastpacedenvironment.
• Good listening skills and aproactive approach to customer needs.
• Abilityto work well in a team environment.
• Knowledgeof sales principles and methods is aplus.
• Proven track record of meeting andexceeding targets.
• Flexibility to work inshifts.
• Customer service orientation and theability to adapt/respond to different types ofcharacters.

interpersonalskills,telemarketing,computer applications,communication,salesprinciples,problem-solving,multitasking,customer service,shiftflexibility,target achievement

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