Technical Support Delivery Analyst

1 month ago

Pune, India Workday India Private Limited Full time

About the Role

The goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You’ll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our customers. Someone on the team once described our mission as “solving a beautiful puzzle” and we take pride in doing so.

About You

Basic Qualifications

6+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone. You have experience with ERP web service integrations (SOAP, WSDL, XML) You demonstrate proficiency in troubleshooting complex technical issues and recommend solutions. You understand object-oriented and relational model concepts

Other Qualifications

You’re a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical ability You’re passionate about problem-solving and have strong analytical skills You love to learn and can effectively absorb new technology and features You are a team player who will build relationships across the organization and company to continue improving the way we serve our customers. You are a self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help. You recognize that a finely tuned sense of urgency in relation to customer and leadership expectations is vital You’re accustomed to the pressure related to resolution timeframes and conflicting/competing priorities that require multi-tasking You demonstrate initiative, flexibility and provide complete follow through on areas of responsibility. Location/ Work Hours:
This position is based in the Workday Pune office. Candidates must be willing to self-relocate to Pune. Candidates will be expected to work from the office at least 50% of the time. The Analyst will be on a shift rotation schedule alternating between the early and late shifts. Typical schedule is either Shift 1(8am-5pm) or Shift 2(11am - 8pm IST). The Analyst is also expected to participate in our 24x7 support global coverage plan that includes Weekend as the need arises

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