Customer Relationship Executive

1 month ago


Raipur, India Arham Technologies Limited Full time

Location - Raipur Chhattisgarh


We are looking for a Tele-caller to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for our customer satisfaction.

Roles and Responsibilities:

  • Handle many inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues, and provide solutions.
  • All service related calls to be attended and cases to be allocated to technicians, Later feedback from customer to be taken.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Maintain good customer relations.
  • Maintain records of the conversations with the customer and analyze the data.
  • Explain our product range, and answer their queries.
  • Data entry of sales and service transactions.
  • Executing office tasks allotted to them including printing and managing documents.
  • Write and submit timely reports on performance, targets, and customer queries.


Required Experience:

  • High School /Any Graduate/Post Graduated.
  • Prior experience with customer service and call centers in relevant job roles.
  • Good knowledge of CRM practices and systems.
  • Customer-oriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Excellent communication and listening skills with good command over the English language.


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