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Senior Product Sustenance Engineer

2 months ago

Bengaluru, India Eurofins Full time

Job Description

Minimum 6 to 8 years of experience in application support. Customer focused and goal orientated with keen attention to detail. Excellent analytical and problem-solving skills. Excellent verbal/written communication skills. Good competent in English. Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries) Have good practice on ITIL framework to assist in day-to-day BAU Operations. Experience in working with cross functional teams spread across geographies. Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server. Application troubleshooting and ability to coordinate with multiple teams to solve the issues. Proven ability to work within service level agreement in order to solve customer issues. Excellent customer coordination skills. Interaction in a constructive manner to better understand the problem. Responsible to drive all technical and functional issues towards closure. L2 support - diagnosis, investigation, resolution, coordination with business, application owners. Creation of ticket and tracking through lifecycle Co-ordinate with L3 support for application bug/ enhancement requirement. Willing to work in 24x5 support environment. Very good knowledge in SDLC and STLC process. Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOP’s.

Technical Knowledge:

Understanding of single sign on. Good knowledge of DB, SQL & understanding of UML. Any experience in handling functional needs / conducting functional sessions is added advantage. Experience in debugging the apps with API / REST services. Experience in cloud concepts & handling of application hosted on cloud . Understand of terraform, Observability, Error handling in Cloud setups. Writing automated scripts / queries for validating applications would be appreciated. Any Azure / DevOPS certification.

Qualifications

BE/MCA or any other equivalent degree

Additional Information

All your information will be kept confidential according to EEO guidelines.

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