Customer Service Manager

4 weeks ago


Vadodara, India H&M Virtual Services Pvt. Ltd. Full time

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

JOB ROLES :

  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Oversees Our Customer Care Team
  • Manage and Train Customer Care Executives
  • Developing customer satisfaction goals and coordinating with the team to meet day to day deadlines.
  • Implementing an effective customer loyalty program.
  • Creating effective customer service procedures, policies, and standards.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports on your findings.


Qualifications

  • Bachelor's degree or equivalent experience
  • 3+ years' of customer service
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)


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