(3 Days Left) Assistant Manager/ Deputy Manager

3 weeks ago


Vadodara, India PGP Glass Pvt. Ltd. Full time
Summary

The customer service manager is responsible overall rendering Extraordinary Service to our Customers Globally. He / She would be responsible for working closely with Plants based in State of Gujarat at Kosamba and Jambusar and would be based in Vadodara.

He / she would also closely work with internal & external stakeholders to meet customer expectation, leverage company best practices, serving customers, overseeing the export shipping and documentation team, ensuring that customer orders are processed efficiently and accurately

Responsibilities

- and effectively plan and manage logistics.- and manage logistics KPIs.- assess, and implement new strategies and initiatives.- with other departments to integrate logistics with company processes.- the export shipping and documentation team, including training, coaching, and performance evaluation.- that customer orders are processed in a timely and accurate manner, according to the customer specifications and the export regulations of the destination country.- and approve all export documents, such as invoices, packing lists, certificates of origin, bills of lading, and export licenses.- with sales, production, logistics, customs, and carriers to ensure smooth and efficient export operations.- and track the status of shipments and provide updates to customers and internal stakeholders.- and resolve any customer complaints or inquiries regarding export shipments and documentation.- and implement the procedures to improve the quality and efficiency of the export shipping and documentation process.- compliance with all applicable regulations and maintain records of all export transactions.

Qualifications

He /She must be Engineering Graduate from recognized University and MBA – Supply Chain Management / business, logistics, international trade, or related field.

- least 7-8 years of experience in similar role.- of export regulations and requirements, such as Incoterms, HS codes, customs cl6earance, and trade agreements.- in Microsoft Office, especially Excel, and ERP systems.- communication, interpersonal, and customer service skills.- attention to detail, organizational, and problem-solving skills.- to work under pressure and meet deadlines.- in English and at least one other language.

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