Associate Client Care Specialist

1 month ago

Bengaluru, India Greenway Health Full time

Job Summary

Associate Client Care Specialist interact with Clients on a daily basis to provide basic technical support for the application software over VoIP phone and through live text-based chat, using creative problem solving to provide product support and help Clients through complex issues. Technicians manage their progress toward results and documents Client communication throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven Client contact center.

Essential Duties & Responsibilities

  • Provides knowledgeable technical and functional assistance to external Clients in a prompt and courteous manner.

· Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with Clients via cases.

  • Develops interpersonal service skills and drives efficiency and results to achieve high Client satisfaction.
  • Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained.
  • Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments.
  • Proactively pursues projects within the Support team to enhance our business and Client service levels.
  • Demonstrates initiative to constantly increase knowledge and skills in products they are assigned.
  • Constantly and proactively improves Client service skills.
  • All other duties as assigned.
Skills & Other Requirements

Education

  • Bachelor’s degreeor equivalent work experience in Client service

 

Minimum Qualifications

  • Some previous experience in a Client service environment or Fresher.
  • Healthcare industry experience (medical billing, clinical workflow, etc.) is preferred.
  • Excellent English proficiency in verbal and written communications
  • Accent neutral

 

Skills/Knowledge

  • Strong verbal and written communication skills, problem solving/analytical and trouble-shooting skills.
  • Excellent Client service skills.
  • Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision.

Technology Requirements

  • 100 Mbps internet service if working from home

Work Environment/Physical Demands

  • While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day
  • This role requires that one can sit and regularly type on a key board the majority of their work day
  • This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in-coming and out-going communications via the computer and/ or mobile devices
  • The role necessitates the ability to listen and speak clearly to Clients and other associates

The work environment is an open room with other associates and noise from others will be part of the regular work day

 

  • Product Specialist

    1 month ago

    Bengaluru, India Ascensia Diabetes Care Full time

    Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a...

  • Client Care Trainee

    1 month ago

    Bengaluru, India Greenway Health Full time

    Job Description Job Title Client Care Trainee Date 3/10/2023 Reports To Manager, Client Support EEO...

  • Senior Product Specialist

    1 month ago

    Bengaluru, India Ascensia Diabetes Care Full time

    Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a...

  • General Ledger Process Associate

    1 month ago

    Bengaluru, India Creative People Specialist Full time

    **Job Title** GL Sr Process Associate -C043 **ONLY UPLOAD CANDIDATES WHO ARE READY TO RELOCATE TO BANGALORE** **Name of requirement: Sr. Process associate GL** **Experience level: 4 to 5 yrs** **Position : 3** **Job Title: Sr Process Associate** **Function: Accounting** **Reports To: Accounting Manager** **Shift Timing: 3 PM to 12...

  • Customer Care Associate

    1 month ago

    Bengaluru, India official one clickk solution Full time

    HIRING ALERT!!!! Profile: Customer Care Associate - Location - Bangalore Any graduate Roles and Responsibility: - Excellent communication skills Language: English + Hindi/Marathi/Gujarati/South Language. **Salary**: 12k-20k CTC - Interview will be walk-in **Salary**: ₹12,000.00 - ₹20,000.00 per month Schedule: - Day shift Supplemental pay...

  • Customer Care Associate

    4 weeks ago

    Bengaluru, India subhadrajobs consultancy Full time

    . We are haring for the Customer Care Associate for the BPO, - Should be a graduate - Should know two south Indian languages (Tamil/Telugu/Kannada/Malayalam) - 1.2-2yrs Experience as a Team Lead in Outbound (Sale/Collections) preferably from any Domestic BPO - Immediate Joiners Required - Age-26-35 - Salary Range: 3 -4L PA **Job Types**: Full-time,...

  • Asset Management

    3 weeks ago

    Bengaluru, India JPMorgan Chase & Co. Full time

    . Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client...

  • Sales Executive

    1 month ago

    Bengaluru, India Transe Vision Care Full time

    Job Requirements Job Title: Sales ExecutiveCompany Name: Transe Vision Care Pvt LtdLocation: BangaloreSalary: Competitive salary (Not Disclosed)Qualification: 0 - 1 years of experienceJob Description:Join Transe Vision Care Pvt Ltd as a Sales Executive in Hubli, Karnataka, and kickstart your career in a dynamic and rewarding environment. We are seeking...

  • Client onboarding specialist

    1 day ago

    Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Client onboarding specialist Client onboarding specialist Req ID: Department: Insto Ops Onboarding Division: Institutional Location: Bengaluru Job Advertising InstructionsPlease note that although this position primarily involves serving as a Client Onboarding Specialist for Institutional Clients, internally, the role will be designated as "Ops Senior...

  • Client Success Associate

    1 week ago

    Bengaluru, India Brand Scale - Up Inc. Full time

    Hiring for: Brand Scale-Up Inc. Location: Dasarahalli (near Manyata Tech. Park),North BangaloreDesignation: Client Success Associate Experience: 2-3 years Salary :30K to 40K depending upon competency Overview: We are seeking a dynamic and experienced Client Success Associate with a background in the advertising industry to join our team. As an integral part...

  • Junior Process Associate

    1 month ago

    Bengaluru, Karnataka, India Creative People Specialist Full time

    A leading professional services and outsourcing firm that helps Fortune 2000 organizations improve service levels and reduce costs within their back-office operations through the implementation and delivery of shared services solutions. We also provide Carve-out outsourcing services for financial and IT functions. We advise and provide outsourced services to...

  • Associate Business Analyst, Customer Care

    4 weeks ago

    Bengaluru, India Clario Full time

    Clariopartners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Join us as aAssociate Business Analystto assist in providing world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide. You will be part of a growing...

  • Ingredients Sales Associate Bangalore Based

    1 day ago

    Bengaluru, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate AlliedChemicals has been delivering ingredientsolutions for thefragrance flavor food andpersonal care industries for over 45 years. Asweexpand our presence we looking for a motivatedSales Associate(Ingredients) tobecomea part of our team.We are looking for aperformancedriven customercentric individual with astrongwork ethic to join our team as...

  • Client Success Associate

    1 week ago

    Bengaluru, India Brand Scale - Up Inc. Full time

    Hiring for: Brand Scale-Up Inc.Location: Dasarahalli (near Manyata Tech. Park),  North Bangalore  Designation: Client Success AssociateExperience: 2-3 yearsSalary :  30K to 40K depending upon competencyOverview:We are seeking a dynamic and experienced Client Success Associate with a background in the advertising industry to join our team. As an integral...

  • Client Success Associate

    1 week ago

    Bengaluru, India Brand Scale - Up Inc. Full time

    Hiring for: Brand Scale-Up Inc.Location: Dasarahalli (near Manyata Tech. Park),  North Bangalore  Designation: Client Success AssociateExperience: 2-3 yearsSalary :  30K to 40K depending upon competencyOverview:We are seeking a dynamic and experienced Client Success Associate with a background in the advertising industry to join our team. As an integral...

  • Client Success Associate

    1 week ago

    Bengaluru, India Brand Scale - Up Inc. Full time

    Hiring for: Brand Scale-Up Inc.Location: Dasarahalli (near Manyata Tech. Park),North BangaloreDesignation: Client Success AssociateExperience: 2-3 yearsSalary :30K to 40K depending upon competencyOverview:We are seeking a dynamic and experienced Client Success Associate with a background in the advertising industry to join our team. As an integral part of...

  • Client Service Associate

    1 month ago

    Bengaluru, Karnataka, India Planotech Group Full time

    We are hiring! Opening positions: 1. Operations / Client Service Associates 2. Technicians 3. 2D / 3D designers 4. Drivers 5. Associates in Accounts / Administration / HR "Freshers" are considered. Salary - According to the industry standards. **Job Types**: Full-time, Permanent, Internship **Benefits**: - Health insurance - Provident...

  • Client Service Associate

    4 weeks ago

    Bengaluru, India V Astute Full time

    **JD for Client Servicing Associate**: Client Relationship Management: Build and maintain strong, long-term relationships with clients to understand their business goals, marketing objects, and advertising requirements. Project Coordination: Act as point of contact for clients and internal teams, coordinating the execution of advertising campaigns,...

  • Associate Business Analyst, Customer Care

    1 month ago

    Bengaluru, India Clario Full time

    Clariopartners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Join us as a Associate Business Analyst  to assist in providing world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide. You will be part of a...

  • Critical Care Nurse @harshita

    1 month ago

    Bengaluru, India Arm of india Full time

    Critical care nursing involves working with doctors and specialists to assess, treat, and monitor critically ill patients while also providing their basic care. **Critical Care Nurses** - 10 Openings - GNM/BSc Nursing with Minimum one year experience in ICU ward with good knowledge of Ventilator patients (Salary - 30K in hand + 100 Rs/day Travel allowance +...