Senior Staff Software Engineer, Voice Service and Experience

3 days ago

Hyderabad, India Outreach Full time
The Role: Making and receiving voice calls are a key component of the Outreach product offering. Every month, Outreach customers complete more than 8 million calls with their prospects on our voice platform. The Voice Service and Experience Team is hiring software engineers to increase its momentum in this space. If you have experience building high availability voice communication experiences on top of open-source real-time communication software and commercial communications platform APIs, we’d love to talk to you about this opportunity.Telecom system development is a little different from other web development. The features we build are inherently heavy on state, complex in workflow, and include extensive third-party integrations. You’ll have to be creative, build on top of a lot of existing technology, and stay focused on Outreach’s core value proposition of revenue efficiency. You’ll be building systems to ensure calling is simple, reliable, and crystal clear; so that our customers can reduce the time on clicking around or performing repetitive actions and focus on what matters most - interacting with their prospects. About the Team: On the Voice Service and Experience Team we:Own features end-to-end, from the customer need all the way to the back-end implementationShip code to production every dayAre highly collaborative and foster a learning environmentDo Agile development, with Sprints and regular retrospectivesFunction in a highly progressive, quick-iteration environment focused on delivering consistent, incremental customer valueHave something new to demo every weekThe team’s mission is to continually reduce the time spent by customer-facing representatives on data access and modification across different systems. We provide customers with meaningful and relevant data aggregated at their fingertips, to increase the time they can invest in adding value for their customers.We’re currently shoring up the core functionalities of our telecom product. In the long term we want to give customers the same edge with calling and messaging that they have with email: the ability to optimize and constantly improve how they interact with customers. We will face new challenges as we continue to scale out to ten times the volume of calling we have today and beyond. These efforts present a diverse gamut of work that will help enhance Outreach’s competitive edge by making our customers more effective.

Your Daily Adventures Will Include:

Partnering with product managers, designers, and analysts to deeply understand the needs of our users and build a product that serves those needs Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security Finding ways to engineer high availability into a system that has lots of moving parts Working with stakeholders to make sure our customers have the tools they need to be successful on our platform Setting direction for the team and help guide engineering vision Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization Improving the team and company – you will be an active participant in our culture (mentorship, interviewing, and new initiatives) Owning relationships with other engineering teams and collaborate with other functions within Outreach

Basic Qualifications:

8+ years of professional software development experience Experience with successful developing and shipping a large-scale web application with a customer-empathetic mindset Skilled with web technologies including Javascript, HTML, CSS and React (or framework of your choice) Skilled with building cloud-based service application and shipping production quality code in Golang, Ruby or C++ Proven technical and project leadership skills and able to guide and mentor others Strong knowledge of shipping impactful and complex software projects Experience with diagnosing real-time media quality issues (plus) Experience with VoIP, specifically using WebRTC and SIP to facilitate real-time communication between users and with phone numbers across the globe (plus)

  • Staff Software Engineer, Voice Service and Experience

    2 days ago

    Hyderabad, India Outreach Full time

    The RoleMaking and receiving voice calls are a key component of the Outreach product offering. Every month, Outreach customers complete more than 8 million calls with their prospects on our voice platform. The Voice Service and Experience Team is hiring software engineers to increase its momentum in this space. If you have experience building high...

  • Senior Operations Engineer

    3 weeks ago

    Hyderabad, India SPG Consulting Solutions Pvt.Ltd Full time

    Job Description :Location : PAN INDIA. We are looking for a Senior Operations Engineer (Voice) to join our team based in the UK. You will be responsible for implementing change, upgrades and diagnosis as part of the network operations team, which is responsible for Network and Voice services. Acting as a technical expert you will have responsibility for...

  • Senior Operations Engineer

    2 weeks ago

    Hyderabad, India SPG Consulting Solutions Pvt.Ltd Full time

    Job Description :Location : PAN INDIA. We are looking for a Senior Operations Engineer (Voice) to join our team based in the UK. You will be responsible for implementing change, upgrades and diagnosis as part of the network operations team, which is responsible for Network and Voice services. Acting as a technical expert you will have responsibility for...

  • Staff Software Engineer

    3 days ago

    Hyderabad, India Crunchyroll Full time

    About CrunchyrollWE HELP EVERYONE BELONG. IT’S OUR PURPOSE.Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person,...

  • Senior Operations Engineer

    3 weeks ago

    Bangalore/Hyderabad/Chennai, India SPG Consulting Solutions Pvt.Ltd Full time

    Job Description : Location : PAN INDIA. We are looking for a Senior Operations Engineer (Voice) to join our team based in the UK. You will be responsible for implementing change, upgrades and diagnosis as part of the network operations team, which is responsible for Network and Voice services. Acting as a technical expert you will have responsibility for...

  • Senior Operations Engineer

    2 weeks ago

    Bangalore/Hyderabad/Chennai, IN SPG Consulting Solutions Pvt.Ltd Full time

    Job Description :Location : PAN INDIA. We are looking for a Senior Operations Engineer (Voice) to join our team based in the UK. You will be responsible for implementing change, upgrades and diagnosis as part of the network operations team, which is responsible for Network and Voice services. Acting as a technical expert you will have responsibility for...

  • Senior Operations Engineer

    2 weeks ago

    Bangalore/Hyderabad/Chennai, IN SPG Consulting Solutions Pvt.Ltd Full time

    Job Description :Location : PAN INDIA. We are looking for a Senior Operations Engineer (Voice) to join our team based in the UK. You will be responsible for implementing change, upgrades and diagnosis as part of the network operations team, which is responsible for Network and Voice services. Acting as a technical expert you will have responsibility for...

  • Senior Operations Engineer

    2 weeks ago

    Bangalore/Hyderabad/Chennai, India SPG Consulting Solutions Pvt.Ltd Full time

    Job Description : Location : PAN INDIA. We are looking for a Senior Operations Engineer (Voice) to join our team based in the UK. You will be responsible for implementing change, upgrades and diagnosis as part of the network operations team, which is responsible for Network and Voice services. Acting as a technical expert you will have responsibility for...

  • Voice Engineer

    2 weeks ago

    hyderabad, India RealPage, Inc. Full time

    SUMMARYThe candidate will be the Genesys subject matter expert working within the Global Voice Engineering group. This group supports all voice related systems within the company and comprised of functional SME's. The Global Voice group is an essential part of RealPage's IT organization reporting up to the CIO.As an Engineer IV (Genesys), you will...

  • Voice Engineer

    2 weeks ago

    Hyderabad, India RealPage, Inc. Full time

    SUMMARYThe candidate will be the Genesys subject matter expert working within the Global Voice Engineering group. This group supports all voice related systems within the company and comprised of functional SME's. The Global Voice group is an essential part of RealPage's IT organization reporting up to the CIO.As an Engineer IV (Genesys), you will...

  • Voice Engineer

    2 weeks ago

    Hyderabad, India RealPage, Inc. Full time

    SUMMARYThe candidate will be the Genesys subject matter expert working within the Global Voice Engineering group. This group supports all voice related systems within the company and comprised of functional SME's. The Global Voice group is an essential part of RealPage's IT organization reporting up to the CIO.As an Engineer IV (Genesys), you will...

  • Voice Engineer

    2 weeks ago

    Hyderabad, India RealPage, Inc. Full time

    SUMMARYThe candidate will be the Genesys subject matter expert working within the Global Voice Engineering group. This group supports all voice related systems within the company and comprised of functional SME's. The Global Voice group is an essential part of RealPage's IT organization reporting up to the CIO.As an Engineer IV (Genesys), you will...

  • Voice Engineer

    2 weeks ago

    Hyderabad, India RealPage, Inc. Full time

    SUMMARY The candidate will be the Genesys subject matter expert working within the Global Voice Engineering group. This group supports all voice related systems within the company and comprised of functional SME's. The Global Voice group is an essential part of RealPage's IT organization reporting up to the CIO. As an Engineer IV (Genesys), you will...

  • Voice Engineer

    2 weeks ago

    Hyderabad, India RealPage, Inc. Full time

    SUMMARYThe candidate will be the Genesys subject matter expert working within the Global Voice Engineering group. This group supports all voice related systems within the company and comprised of functional SME's. The Global Voice group is an essential part of RealPage's IT organization reporting up to the CIO.As an Engineer IV (Genesys), you will...

  • Staff Software Engineer

    2 weeks ago

    Hyderabad, Telangana, India WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • Staff Software Engineer

    3 weeks ago

    Hyderabad, Telangana, India WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • Senior Staff Engineer

    6 days ago

    Hyderabad, India Experian Full time

    Job DescriptionOur platform services engineering team is responsible for providing reliable cloud and data platform for Experian Software Solutions (Global) division. We are seeking a Senior Staff Engineer for our Platform Services team to help us continuously improve how we build, secure and run our rapidly growing Cloud platform. Much of our software...

  • Sr Staff Software Engineer

    3 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sr Staff Software Engineer

    2 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Staff Engineer

    4 weeks ago

    Hyderabad, India Experian Full time

    Job DescriptionJob DescriptionAs an Expert Senior Staff Engineer, you will design, develop, test, and implement solutions for automotive software systems and applications.The ideal candidate for this position has extensive experience working on Java based applications in a hybrid cloud/on-prem environment and has experience implementing both batch and...