Lead - Implementation Manager

2 months ago

Hyderabad, India People First Consultants Full time

Job Title: Lead Implementation Manager

Overview: The Lead Implementation Manager willoversee a team of Implementation Managers

(IMs)dedicated to successfully implementing client’s platformand services for end customers. This

rolecombines project management leadership with a focus on qualityassurance and training

ensuring high standardsof service delivery and team performance.

Provide ongoing guidance and support to Implementation Managersfostering a culture of

collaboration andempowerment to drive successful implementations and achieve project

goals.

Conducting regularquality audits to ensure adherence to established standards and

continuous improvement.

Developing and implementing comprehensive training programs tobridge knowledge gaps

and enhance teamcapabilities.

Fostering a culture of learningproviding resources and support for both technical andnon

technical skill development.

Key Responsibilities Include:

ProjectOversight:

oManage and oversee the endtoendimplementation process ensuring alignment

withclient objectives and adherence to methodologies.

oDevelop comprehensive project plans including timelinesresource allocation and

key milestones.

Team Management andMentorship:

oLead and mentor a team ofImplementation Managers providing ongoing guidance

and support to enhance team performance.

oShadow each offshore IM regularly by following emailthreads Slack channels and

customer callsproviding actionable feedback on strengths and areas for

improvement.

Progress Monitoring and Support:

oConductweekly checkins (account reviews) with each IM to assess projectprogress

identify risk areas flag blockers andprovide support.

oEnsure IMs effectively shareprogress updates on implementation projects including

completed tasks upcoming work account health and potentialrisks.

oFunction as the escalation point forIMs working with internal teams to mitigate

risks and resolve challenges.

Quality Assurance:

oConduct regular qualityaudits and reviews to ensure compliance with established

standards and continuous improvement.

oMonitor team collaboration and maximize knowledge sharingthrough daily stand

ups and clarifying queriesto identify key trends or areas for improvement.

Training and Development:

oConduct comprehensive training needs assessments toidentify skills or knowledge

gaps within theteam.

oCollaborate with leads and managers inbusiness units to determine training

priorities.

oDevelop and delivereffective training programs for internal teams ensuring training

sessions are interactive engaging and relevantto participants' roles.

oCreatetraining materials and conduct inperson and virtual trainingsessions.

oAssess training needs and measuretraining effectiveness providing insights for

continuous improvement.

oManageendtoend new hire training for new associates sharing batch reportsand

regular updates on training progress withstakeholders.

oManage knowledge interventionsincluding refresher training sessions and

administering process knowledge tests.

oFacilitate Performance Improvement Plan (PIP) trainingsfor associates identified as

having performanceissues.’

oUtilize diverse trainingmethods such as roleplaying simulations and group

activities to enhance learning outcomes.

Reporting and Communication:

oProvide weekly reports detailing case closuresactive cases and projections for new

caseassignments.

oMonitor capacity and efficiencyto advise on case assignments and track long

running implementations ensuring action plans are updated.

Continuous Improvement:

oIdentify risks to help unblock IMs and provideguidance on necessary actions.

oQuestionsituations that appear off such as discrepancies in utilizationrates or

prolonged project phases and dig intounderlying issues.

oProvide feedback forindividual performance and process adjustments to enhance

efficiency and teamwork.

oCelebrate wins by recognizing individual and teamaccomplishments to boost morale

and maintainmomentum.

Data andDashboard Utilization:

oConnect insights usingavailable data and dashboards to identify concerning trends

support needs and opportunities for feedbackand action planning.

oTrack longrunningimplementations and ensure action plans are sound and updated

every two weeks.

Experience:

7 years ofproject management experience preferably in SaaS productimplementation.

Proven track record ofmanaging complex implementation projects and leading high

performing teams.

Skills Required:

Soft Skills:

oC1 level language proficiency on the CEFRScale excellent presentation problem

solving andcommunication skills.

oStrong people skillswith the ability to manage diverse teams and resolve conflicts

effectively.

Technical Skills:

oProficient inproject management tools (e.g. Smartsheet Jira Trello) and CRM

platforms (e.g. Salesforce).

oFamiliarity with SQL for data extraction and reporting;knowledge of data

visualization tools (e.g.Tableau Power BI) is a plus.

oUnderstanding ofthe advertising technology ecosystem including campaign

management SSP/DSP and ad servers.

oExperience with process improvement methodologies (e.g.Lean Six Sigma) to

enhance operationalefficiency.

Project Management:

oKnowledge of quality tools (Six SigmaGreen BeltPMP/Prince2) and familiarity with

projectmanagement methodologies.

LiveRamp Product Knowledge:

oPreferredknowledge of LiveRamp systems and products including APIs and

database management.

Education:

Any graduation.

Working Hours:

Mon to Fri: 6:30 PMIST to 3:30 AM IST (subject to change based on US Daylight saving)

Work from Office Mandatory

Location:

Hyderabad.

Note to Tag:Keywords for Job Search: Lead Implementation Manager TechnicalProject Manager

Project Management Lead QualityAssurance Lead Training Manager.

  • Salesforce Implementation Lead

    2 weeks ago

    Hyderabad, Telangana, India Capgemini Full time

    About the RoleCapgemini is seeking an experienced Salesforce implementation lead to join our team. In this role, you will be responsible for leading the implementation of Salesforce solutions, including custom platform development, integrations with back-office systems, and complex data migrations.Key ResponsibilitiesImplementing Salesforce solutions,...

  • Implementation Manager

    2 weeks ago

    Hyderabad, Telangana, India Alter Domus Full time

    About the Role:">We are seeking a highly skilled Implementation Manager to join our team at Alter Domus. As an Implementation Manager, you will be responsible for leading the implementation of our CorPro platform for new and existing clients.">Key Responsibilities:">">Lead local CorPro implementation">Onboard new and migrate legacy fund administration...

  • Inriver Implementation Team Lead

    3 months ago

    Hyderabad, India JTek Software Solutions Pvt Ltd Full time

    Role: APAC Inriver Implementation Team LeadExperience: 8 yearsLocation: HyderabadJob Description:We're setting up a new team to support Inriver implementation in APAC.Team Lead will be responsible for the following: Change management plan and communication with stakeholders; Training plan and key trainings execution; Build up a process of Front-line...

  • Senior SAP Implementation Lead

    4 weeks ago

    Hyderabad, Telangana, India SEQUENCE TECHNOLOGIES Full time

    Job Description:We are seeking a seasoned Senior SAP Implementation Lead to join our team at SEQUENCE TECHNOLOGIES. This is an exciting opportunity for an experienced professional to lead and manage large-scale SAP projects from initiation to delivery.About the Role:This role involves overseeing and managing IT projects, ensuring timely delivery,...

  • Senior SAP Implementation Lead

    1 month ago

    Hyderabad, Telangana, India Phoenix Business Consulting Full time

    SAP Implementation Lead Role OverviewThe SAP Manager/Senior Manager is responsible for providing comprehensive solution design across a variety of SAP applications, including SAP ECC, S/4HANA (On-Premises and Public Cloud), SAP Financial (FICO).This role requires the ability to design, build process flows, delivery and managing that integrate seamlessly...

  • High Radius Implementation Lead

    2 weeks ago

    Hyderabad, Telangana, India Genpact Full time

    At Genpact, we are on a mission to create a world that works better for people. As a leading global professional services and solutions firm, we empower businesses to transform and succeed in an ever-evolving landscape.We are seeking a talented Senior Project Manager to join our team, focusing on HighRadius implementations. This high-impact role will play a...

  • SAP SuccessFactors Implementation Lead

    4 days ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Exciting Opportunity at Tata Consultancy ServicesWe are seeking an experienced SAP SuccessFactors Implementation Lead Consultant to join our team in Pune, Hyderabad, Chennai, Kolkata, Bangalore, Delhi. This is a challenging role that requires strong expertise in SAP SuccessFactors, with a focus on implementation and delivery of complex projects.About the...

  • Senior Salesforce CPQ Implementation Lead

    2 weeks ago

    Hyderabad, Telangana, India Admin Looks Full time

    Job SummaryWe are seeking a seasoned Senior Salesforce CPQ Implementation Lead to join our Admin Looks team in Chennai, Kolhapur, Bengaluru, Hyderabad, or Visakhapatnam.About the RoleAs a Senior Salesforce CPQ Implementation Lead, you will be responsible for establishing and implementing best practice procedures for system maintenance and optimization,...

  • Senior Logistics Implementation Manager

    2 weeks ago

    Hyderabad, Telangana, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

    Job DescriptionWe are seeking an experienced Senior Logistics Implementation Manager to lead our SAP Materials Management team. As a key member of our implementation team, you will be responsible for the full cycle implementation of SAP logistics processes including Inventory Management and Basic Warehouse Management/Extended Warehouse Management.About...

  • Implementation Project Manager Leader

    4 weeks ago

    Hyderabad, Telangana, India People First Consultants Full time

    Job Summary:We are seeking an experienced Implementation Project Manager Leader to join our team at People First Consultants. The successful candidate will lead and manage complex implementation projects, overseeing the end-to-end process from start to finish.Key Responsibilities:Develop comprehensive project plans, including timelines, resource allocation,...

  • Senior SAP FICO Implementation Lead

    4 days ago

    Hyderabad, Telangana, India Mouri Tech (P) Ltd Full time

    Job Description:Mouri Tech (P) Ltd is seeking a highly skilled Senior SAP FICO Implementation Lead to join our team. In this role, you will be responsible for leading the design and implementation of SAP FICO modules, ensuring alignment with business processes and strategic goals.Key Responsibilities:Collaborate with business stakeholders, project managers,...

  • SAP CLM Implementation Lead

    3 hours ago

    Hyderabad, Telangana, India JUARA IT SOLUTIONS Full time

    Job SummaryWe are seeking a highly experienced SAP CLM (REFX) Implementation Lead to join our team at JUARA IT SOLUTIONS.

  • Lead Microsoft ERP Implementation Strategist

    2 weeks ago

    Hyderabad, Telangana, India Sutherland Full time

    Position OverviewSutherland seeks a seasoned professional to spearhead the implementation of Microsoft ERP solutions, leveraging the Dotnet framework to deliver high-quality projects. As Lead Microsoft ERP Implementation Strategist, you will guide a team of developers and project managers in ensuring that projects align with client objectives and industry...

  • Senior SAP FICO Implementation Lead

    2 days ago

    Hyderabad, Telangana, India Enterprise Minds, Inc Full time

    **Job Title:** Senior SAP FICO Implementation LeadOverview: Enterprise Minds, Inc is seeking an experienced SAP FICO consultant to lead transformative projects that drive financial and operational excellence for our clients.We are looking for a seasoned professional with a strong background in SAP S/4HANA and extensive experience in implementing and...

  • Project Implementation Manager

    2 weeks ago

    Hyderabad, Telangana, India Parexel Full time

    Job OverviewParexel seeks a highly skilled Project Implementation Manager to lead our global project teams in delivering best-in-class services to clients, employees, and investors. This role requires a strong background in system analysis, project management methodology, and technical leadership.About the RoleThis is an exciting opportunity for an...

  • Oracle EBS and Fusion HCM Implementation Lead

    2 weeks ago

    Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    We are seeking a seasoned Oracle EBS and Fusion HCM expert to lead implementation projects for ECS | Enterprise Change Specialists. With a strong track record in full-cycle implementation projects, you will provide functional expertise and ensure the ongoing support and maintenance of Oracle EBS and Fusion HCM modules.About This RoleThis is an exciting...

  • Technical Lead

    4 weeks ago

    Hyderabad, Telangana, India Hackett Group (India) Limited Full time

    Job Title: Technical Lead - Oracle HCM Cloud ImplementationAt Hackett Group (India) Limited, we are seeking a highly skilled Technical Lead to join our team. As a Technical Lead, you will be responsible for overseeing the implementation of Oracle HCM Cloud solutions. Your expertise will be instrumental in ensuring the successful delivery of projects and the...

  • SAP Implementation Lead

    2 weeks ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    About the Role">We are looking for a highly skilled SAP SD Lead to join our team in Hyderabad. This is a fantastic opportunity to take on a leadership role and contribute to the success of our projects.Job Overview">The successful candidate will be responsible for leading project development, production support, and maintenance activities. They will ensure...

  • Strategic Business Implementation Manager

    2 weeks ago

    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    Job Summary:We are seeking a highly skilled Strategic Business Implementation Manager to lead cross-functional teams in strategizing, planning, and executing various programs, services, and initiatives at Wells Fargo Bank.About the Role:In this role, you will drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as...

  • Senior SAP Implementation Manager

    2 weeks ago

    Hyderabad, Telangana, India PepsiCo Full time

    Are you a seasoned professional looking for a challenging role in the FMCG industry?About the RoleWe are seeking an experienced Senior SAP Implementation Manager to lead the implementation, customization, and support of our SAP SD (Sales and Distribution) module and DSD (Direct Store Delivery) module.ResponsibilitiesLeverage your technical expertise to...