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Sr. Program Manager, Returns
4 weeks ago
At Returns & CoBW, we aspire to reduce cost of customer returns & associated business waste to zero - zero defects, zero waste, zero abuse. We build, influence across Amazon various products & policies that get us closer to this aspiration. We measure our progress by relentlessly focusing on various performance/operational metrics, delivering positive P&L impact while maintaining our highest bar on customer experience.
As a Senior Program Manager, you will be a core member of the Returns & CoBW team. You will design & deliver on a strategy for Amazon to reduce returns related costs with a key focus on preventing misuse/abuse of Amazon policies. You will be the single-threaded owner for multiple performance/operating metrics focused on reducing cost of returns. You will run multiple high-impact, high-visibility programs, collaborating with various cross-functional teams at Amazon (Category, Operations, Customer Service, Machine Learning, Abuse Prevention/Investigation, etc), taking high-judgement yet data-backed decisions. This role requires working closely with various senior leaders, driving key debates & enabling multi-stakeholder buy-ins on various policies that impact P&L/key customer experiences.
Key job responsibilities
• Operate as a single-threaded owner to drive & deliver business goals end-to-end.
• Collaborate/influence various stakeholder teams across IN/WW to design programs/products/policies to reduce cost of returns.
• Develop high-confidence annual operating plans that have measurable impact on key metrics reducing defects/misuse/abuse.
• Monitor/swiftly act on, changing abuse patterns that risk Amazon's P&L.
• Own various business reviews & documents that articulate clearly - program goals, desired outcomes, risks & mitigation plans.
• Advise & influence leadership/stakeholder teams on various trade-off decisions.
• Monitor industry changes & trends to drive key policy implementations.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
BASIC QUALIFICATIONS
- 5+ years of program or project management experience- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience- Master's degree, or MBA in management, business administration, economics, engineering, marketing
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