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International chat Process

2 months ago

Hyderabad, India FLY Consulting Services Full time

Company Overview


FLY Consulting Services is a promising placement company operating in Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We specialize in providing staffing and placement solutions across various industries and company sizes. Our aim is to connect clients with the best talent and help job applicants find their desired career path through our client base. With our experienced team of professionals, we ensure that our clients' staffing needs are effectively met.


Job Overview


We are seeking a talented and motivated individual to join our team as an International Chat Process. This is a full-time position with a focus on providing exceptional customer service through chat communication. The ideal candidate should have 1 to 3 years of experience in international chat process or a similar role. This role is based in Hyderabad, Telangana, India. Join us and be a part of our dynamic team


Qualifications and Skills


  • 1 to 3 years of experience in international chat process or a similar role
  • Excellent written communication skills
  • Fluent in English
  • Ability to multitask and handle multiple chat conversations simultaneously
  • Strong problem-solving and decision-making abilities
  • Customer service-oriented mindset
  • Good typing speed and accuracy
  • Ability to work effectively in a team environment
  • Familiarity with CRM software or chat platforms is a plus


Roles and Responsibilities


  • Respond to customer inquiries and provide prompt and accurate information through chat communication
  • Handle customer issues or complaints with professionalism and empathy
  • Assist customers in troubleshooting technical problems or navigating the company's products or services
  • Maintain thorough and up-to-date knowledge of the company's products, services, and policies
  • Document customer interactions and follow-up on any unresolved issues
  • Collaborate with team members and other departments to ensure customer satisfaction
  • Meet or exceed performance targets, including quality metrics and customer satisfaction ratings
  • Adhere to the company's guidelines and procedures for chat communication
  • Stay updated on industry trends and best practices in chat customer service