Air Ticketing

Found in: Talent IN C2 - 2 weeks ago

Bengaluru, India TRAWELMART WORLD TOURS PRIVATE LIMITED Full time

Key Responsibilities:

  1. Flight Reservations:
  • Utilize Amadeus to make flight reservations according to customer preferences and specifications.
  • Provide information on flight options, schedules, and fares to assist customers in making informed decisions.
  1. Ticketing and Issuance:
  • Issue electronic and paper tickets using Amadeus system, ensuring accuracy in passenger details and travel information.
  • Verify ticket information, including pricing, rules, and restrictions.
  1. Customer Service:
  • Address customer inquiries, concerns, and requests related to air travel.
  • Assist passengers with rebooking, cancellations, and modifications to existing reservations.
  1. Documentation:
  • Ensure all necessary travel documents and visas are in order before completing ticket issuance.
  • Maintain accurate and organized records of transactions and customer interactions.
  1. Compliance and Regulations:
  • Stay informed about airline policies, industry regulations, and changes in Amadeus functionality.
  • Ensure compliance with airline and industry standards in all ticketing procedures.
  1. Collaboration:
  • Collaborate with colleagues, airline representatives, and other stakeholders to resolve issues and provide efficient service.
  • Work closely with other departments to coordinate travel arrangements for group bookings or special requests.
  1. Problem Resolution:
  • Address and resolve booking discrepancies, payment issues, and other challenges that may arise during the ticketing process.
  1. Continuous Learning:
  • Stay updated on Amadeus system updates and enhancements through training sessions and self-directed learning.

Qualifications and Skills:

  • Proven experience as an Air Ticketing Agent with expertise in Amadeus.
  • Strong knowledge of airline industry practices, fare structures, and ticketing procedures.
  • Excellent communication and customer service skills.
  • Attention to detail and accuracy in data entry.
  • Ability to work under pressure and meet tight deadlines.
  • Familiarity with travel regulations and visa requirements.
  • Proficient in using Amadeus system for flight reservations and ticketing.

Education and Certification:

  • High school diploma or equivalent (additional education in travel and tourism is a plus).
  • Certification in Amadeus system operations.


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