Inbound Telecaller

2 months ago


Kolkata, India Duratuf Products Pvt. Ltd. Full time
Job Summary:
As an Inbound Telecaller for a B2B company, your primary responsibility will be to manage incoming calls
from business clients, answer their questions, and provide the necessary information to facilitate their
needs. You will also be responsible for processing orders, handling customer issues, and coordinating
with other internal departments to ensure customer satisfaction.

Key Responsibilities:
-Handling Inbound Calls: Manage incoming calls from B2B clients, providing them with information about
our products/services.
- Customer Assistance: Assist clients with inquiries, product information, pricing, and order status.
- Order Processing: Receive and process orders from B2B clients, ensuring accuracy and efficient
handling.
-Issue Resolution: Address customer complaints or concerns professionally, escalating
complex issues when necessary.
- Record Keeping: Maintain accurate records of customer interactions, orders, and follow-up activities in
the company's CRM system.
- Internal Coordination: Work with other departments, such as Sales and Operations, to meet client
requirements and resolve issues.
- Feedback Collection: Gather feedback from clients to identify areas for improvement and potential sales
opportunities.

RequirementsQualifications and Skills:
- Education: Bachelor's degree.
- Experience: Previous experience in a customer service or call center role; experience in a B2B
environment is preferred.
- Communication: Excellent verbal and written communication skills in English, Hindi and Bengali.
- Customer-Oriented: Strong customer service skills with the ability to build positive relationships.
- Problem-Solving: Ability to resolve issues effectively and efficiently.
- Organizational Skills: Strong attention to detail and ability to manage multiple tasks.
- Technical Proficiency: Comfortable using telecommunication systems and CRM software.

BenefitsBenefits:
- Competitive salary and performance recognitions.
- Professional development and training opportunities.
- A supportive and collaborative work environment.
- Statutory Benefits.
- Flexi Attendance Policy and WFH opportunities (situation specific).


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