Chief Manager- Contact Centre Operations

5 days ago


Chennai, India Saaki Argus & Averil Consulting Full time

About Client:

A leading NBFC


Job Title: Contact Centre - Chief Manager


Grade - M3


Location: Chennai


Experience: 11+ years


Job Responsibilities:


  • Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels
  • To deliver a best-in-class service, meeting or exceeding all KPIs and within budget
  • Enhance customer experience, Revenue growth, Brand Awareness & encourage penetration of other sources of transaction such as IVR, Voice & Non-Voice call center operations, Digital platform (Chat, App, Mails)
  • Customer life cycle management & mapping within organization journey & goals, driving SLAs for complaint management with a profound experience in setting up the contact center
  • Manpower planning, Rostering and Designing call center strategy to implement short/long-term plans for achieving process objectives
  • Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency
  • Be responsible for the end-to-end customer contact processes and their associated customer experience, supporting company's initiatives to drive improvements, improve efficiency and reduce complaints
  • Deliver cost efficiencies and increased in Customer Satisfaction Scores, CSAT
  • Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions


Required skills


  • Handled Call Centers for both Customer Service and Cross-Sell Processes
  • Experience in Outbound Sales Contact Centre Management and Operations Management
  • Strong conception skills to conceive, build and execute strategies, problem solving and providing at scale while keeping in mind reality of day-to-day deliverables
  • Experience with automation of processes through tech integration


  • Chennai, Tamil Nadu, India Weekday Full time

    Job Title: Contact Centre Operations DirectorAbout the Role: At Weekdays, we're seeking a Contact Centre Operations Director to oversee our workforce planning team and ensure the smooth operation of our contact centres across 33 locations in 23 countries. This role focuses on enhancing customer experience, boosting operational efficiency, and driving sales...


  • Chennai, Tamil Nadu, India Weekday Full time

    About the Role:This is an exciting opportunity to join Weekday as a Contact Centre Operations Director. As a key member of our team, you will be responsible for overseeing the workforce planning team and ensuring the smooth operation of our contact centres across 33 locations in 23 countries.Key Responsibilities:Develop and implement global initiatives to...


  • Chennai, Tamil Nadu, India Wizaltia Hr Solutions Full time

    Job Title: Team Manager - Banking OperationsWizaltia Hr Solutions is seeking an experienced Team Manager to lead our Chennai Contact Centre specializing in Banking LOB. The ideal candidate should have a strong background in managing teams within a contact centre environment, specifically in phone banking or contact centres from leading banks such as HDFC,...


  • Chennai, Tamil Nadu, India DHL Full time

    **Job Title - **CONTACT CENTRE EXECUTIVE (FRONTLINE)** **Introduction** DHLis a leading global brand in the logistics industry.DHL’s family of divisions offers an unrivalled portfolio** **of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain...


  • Chennai, Tamil Nadu, India Weekday Full time

    About WeekdayWeekday is a leading global contact centre solutions provider, serving clients across 23 countries and 33 locations.

  • Team Manager

    3 months ago


    Chennai, India Wizaltia Hr Solutions Full time

    Job Title: Team ManagerContact Centre (BankingLOB)Location:ChennaiKarapakkamIndustry:BankingPosition:1 OpeningJobDescription:We are seeking anexperienced Team Manager for our Chennai Contact Centrespecializing inBanking LOB (Line ofBusiness). The ideal candidate should have a strong backgroundinmanaging teams within a contact centreenvironment specifically...


  • Chennai, India Cubical Operations LLP Full time

    Job Title: Chief Governance OfficerJob Summary: Cubical Operations LLP seeks a seasoned Chief Governance Officer to oversee the development and implementation of our Governance, Risk, and Compliance (GRC) framework. The ideal candidate will possess a deep understanding of regulatory requirements and industry standards. Key Responsibilities:- Develop and...


  • Chennai, Tamil Nadu, India Triedge Solutions Full time

    Position : Contact Centre Executive **Requirements**: - Excellent communication skills required - Graduates to apply. Pay: From ₹25,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus Work Location: Remote

  • Contact Centre Agent

    6 months ago


    Anna Nagar, Chennai, Tamil Nadu, India Link K Insurance TPA Pvt Ltd Full time

    #LMPR0004 Job Role: Contact Centre Executive 1 Industry: TPA Health Insurance Location: Chennai Experience: 1 - 3 years Qualification: Bachelors Degree Language: English and Hindi Must Roles & Responsibilities Should be efficient to speak and read in English and Hindi. Contact center executive should handle the external communication channels Contact...


  • Chennai, Tamil Nadu, India Swire Digital Centre Full time

    Job Overview:We are seeking an experienced Logistics Operations Manager to join our team at Swire Digital Centre. This role will be responsible for leading the planning and execution of cargo operations, ensuring the safe, efficient, and effective movement of cargo and vessels.Responsibilities:Receive and reconcile cargo plans with customer services and...

  • Chief Manager

    6 months ago


    Chennai, India Max Life Insurance Full time

    Position Chief Manager-Operations No. Of Positions 1 Department Operations Function Operations – AXIS Reporting to CVP - Axis Band  4B Location Kolkata GO2 Last date of submission


  • Chennai, India DBS Bank Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...


  • Chennai, India DBS Bank Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...


  • Chennai, Tamil Nadu, India NTT DATA Full time

    Job DescriptionMake a lasting impact with NTT DATAAs a trusted global innovator of business and technology services, we are committed to helping clients innovate, optimize and transform for long-term success.Your day at NTT DATAThe Data Centre Operations Manager, Critical Facilities Operations and Maintenance is a management role, ensuring the day-to-day...


  • chennai, India Swire Digital Centre Full time

    Role PurposeTo lead team and be responsible for cargo planning, vessel management and supervision of operations of all ports through which designed vessels pass, with a focus on the safe, efficient, and effective movement of cargo and the vessel. Align with Initiatives and instructions from HQ Planning Center in Singapore.Role AccountabilitiesReceive Cargo...


  • chennai, India Swire Digital Centre Full time

    Role Purpose To lead team and be responsible for cargo planning, vessel management and supervision of operations of all ports through which designed vessels pass, with a focus on the safe, efficient, and effective movement of cargo and the vessel. Align with Initiatives and instructions from HQ Planning Center in Singapore. Role Accountabilities Receive...


  • Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About the RoleAs Chief IT Operations Manager, you will be responsible for overseeing the entire IT infrastructure of a leading automotive manufacturing company in Chennai.This is an exciting opportunity to take charge of server maintenance, programming, network and hardware & software management, ensuring seamless IT operations.You will also be responsible...

  • Call Centre Executive

    6 months ago


    Gopalapuram, Chennai, Tamil Nadu, India Dr. Mohan's Diabetes Specialities Centre Full time

    **Qualification **:Any Graduate with multi lingual ( Basic English and Tamil additional Hindi/Kanada/Telugu) **Experience**:2+ yrs Experience in BPO Voice process (preferably healthcare/hospital) For further details contact: Vice President/Manager HR/Sr. Executive HR - Dr. Mohan’s Diabetes Specialities Centre 6B, Conran Smith...

  • Operations Manager

    2 months ago


    Chennai, India Weekday Full time

    This role is for one of theWeekdaysclientsTheContact Centre Operations Manager will oversee the workforceplanning team and ensure the smooth operation of contact centresacross 33 locations in 23 countries. This role focuses on enhancingcustomer experience boosting operational efficiency and drivingsales performance through the implementation of...


  • Chennai, Tamil Nadu, India Jio Full time

    Job Title: Strategic Centre ManagerJob Summary: We are seeking a highly skilled Centre Manager to lead our retail operations and drive sales and customer acquisition targets.Key Responsibilities:Ensure sales and customer acquisition targets are met.Optimize the cost and productivity of Jio Centre.Ensure seamless operation and administration of Jio...