Associate Process Manager

2 weeks ago

Pune, India eClerx Full time

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates and supervisors.

Associate Process Manger Roles and responsibilities:

Understand business problem and requirements by building domain knowledge and translate to logical analytics problem. Conceptualize and design cutting edge solution by applying design-thinking concepts. Identify the right algorithms, tech stack, sample outputs required to efficiently address the end need. Prototype and experiment the solution to successfully demonstrate the value. Execute the conceptualized solution as per plan by following project management guidelines. Present the results to internal and client stakeholder in an easy to understand manner with great story telling, story boarding, insights and visualization. Help build overall digital analytics capability for eClerx through support in client delivery, pilots, pre sales pitches, product development and practice development.

Technical and Functional Skills:

Bachelor’s degree in Computer Science with 3+ years of work experience. Strong knowledge of Statistics, Data Analysis & Hypothesis testing along with Business Analytics background to support consulting assignments. Visualization and story-telling using Power BI, PowerPoint. Data wrangling using Python, SQL. Documentation using Word/ PowerPoint. Working knowledge of Excel, Pivot Tables, Formulas is must have. Good to have skills - Data Science/ RPA/ Automation using VBA, Excel macros. Exposure to Machine Learning algorithms is an added advantage.

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