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Manager - Data Analytics

2 months ago

Gurugram, India AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

With a focus on digitization, innovation, and analytics, the Analytics, Data and Marketing (ADM) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business, and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of ADM is the integration of diverse skills across all of its remit. MAPDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.


Strategic Insights and Analytics team sits within the Global Merchant and Network ServicesThe purpose of the role is to provide data driven insights that inform short-term merchant strategies through consultative analytics for global market(s). This role is responsible for end-to-end execution of the project engagement from problem definition, data analysis/interpretation to develop the storyline with the insights/recommendations. Candidate is required to create strategic insights by quickly understanding new data presented in front of them and making decisions based on logic, business understanding and data techniques.

Purpose of the Role:
 Driving merchant engagement by generating bespoke actionable insights for AXP top merchants globally, while keeping a strong focus on opportunities to drive merchant value through scale.

Responsibilities:

Proactively drive in-house complex strategic initiatives to further merchant engagement and American Express brand value Drive diverse short-term strategic projects focused on large merchants, industry & Amex offers based strategies Drive consultative & strategic analytical projects for LACC merchants operating in Travel, Retail & Everyday Spend industries Leverage the power of closed loop through Amex network to make intelligent and relevant insights Work with partners located across the globe spread across multiple business units Stay current in their field and up to date with latest business trends, data science, business statistics and algorithms Manage a team of 2-3 people for driving the different engagements

Critical Factors to Success

Business Outcomes:

Translate unstructured requests into analytical strategies and convert the available information into actionable insights Ability to manage multiple requests with a quick turn-around Envision the bigger problem that the partners are looking at and structure possible what if scenarios Provide multiple solutions based on timeline and data availability

Leadership Outcomes:

Put enterprise thinking first, connect the roles agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital mindset and deliver the worlds best customer experiences every day

Past Experience:

4-7 years of relevant experience in analytics domain

Preferred: Experience in the merchant/ commercial business


Academic Background:

Bachelor's in Statistics/Mathematics/Economics/ Engineering with relevant experience

Preferred: Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management

Functional Skills/Capabilities:

Analytics & Insights & Targeting
Technical Skills/Capabilities:

R, Python, SAS, SQL, Hive, PySpark Advanced Statistical Techniques Advanced Excel

Enterprise Leadership Behaviors

Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.