Lead Assistant Manager EXL/LAM/1040092

1 month ago


Bengaluru, India exl Full time

Job Description

Hands-On Experience in managing Windows Enterprise Domain Controllers Active Directory (Schema), DFS, Group Policy, DNS, DHCP & Print Services In-depth knowledge of Microsoft Active Directory, Azure AD, MFA Hands on Windows Server OS Refresh/Upgrades with least production impact. Hands on Active Directory Certificate Services Worked on GPO less & Password less technologies Monitoring, Business Continuity & Disaster Recovery, documentation, quality, performance management, service level agreements for Systems & Enterprise Computing. Well versed with ITSM Framework, Change Management, Vendor Resource / Team Management. Security, Audit, and compliance management Follow and apply configuration and security standards and policies within a defined Change Management process

Expertise or understanding on cloud-based identity, Identity as a service (IDaaS), transformation to Azure AD, good understanding on zero trust framework wherein identify is the key source to implement SSO, MFA, Conditional access, identity protection

- Configuring and managing Gmail settings, including email routing, forwarding, and aliases.

- Troubleshooting email delivery issues, spam filtering, and message routing.

- Managing Google Calendar settings and resources (rooms, equipment).

- Managing Google Drive settings and permissions for file sharing and collaboration.

- Assisting users with creating and sharing documents, spreadsheets, and presentations.

- Troubleshooting file access issues and version conflicts.

- Configuring and managing organizational settings in the Google Admin Console.

- Monitoring user activity and auditing changes to Google Workspace settings.

- Performing routine maintenance tasks such as user license management and data retention policies.

- Enforcing security policies for mobile devices using Google Mobile Management.

- Configuring device policies, application management, and remote wipe capabilities.

- Troubleshooting mobile device synchronization issues and device enrollment.

SLACK

- Managing user accounts, permissions, and access levels within Slack.

- Creating and configuring user groups, channels, and private conversations.

- Assisting users with account setup, password resets, and troubleshooting login issues.

- Creating and managing channels, including public, private, and shared channels.

- Configuring channel settings such as notifications, member permissions, and retention policies.

- Managing Slack workspaces, including customization, branding, and integration settings.

- Configuring and managing integrations with third-party applications and services.

- Troubleshooting integration errors and connectivity issues.

- Assisting with the development and deployment of custom Slack apps or bots.

- Providing guidance on best practices for organizing messages, threads, and files within Slack.

- Assisting with file uploads, sharing, and permissions.

- Troubleshooting message delivery issues, thread management, and search functionality.

- Configuring notification preferences and alert settings for users and channels.

- Assisting with troubleshooting notification delays or failures.

- Educating users on how to manage notification settings to reduce noise and distractions.

GCP

- Provisioning, configuring, and managing virtual machines (VMs) on Compute Engine.

- Setting up and managing Kubernetes Engine clusters for containerized applications.

- Configuring and managing Cloud Storage buckets for file storage needs.

- Managing network resources such as VPCs, subnets, and firewalls.

- Setting up IAM roles and permissions to control access to GCP resources.

- Troubleshooting IAM-related issues such as permissions errors or access restrictions.

- Creating and managing databases on Cloud SQL (MySQL, PostgreSQL, or SQL Server) or Cloud Spanner.

- Configuring monitoring and alerting policies using Stack driver Monitoring.

- Analyzing logs and metrics to troubleshoot performance issues or service disruptions.

- Assisting customers with technical issues related to GCP services, including but not limited to VMs, networking, storage, and databases.



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