Salesforce Sr. Business Analyst

4 weeks ago

Bengaluru, India NTT DATA Services Full time

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Business Analyst with Banking experience to join our team in ​​​​​​​Bangalore, Karnataka, ​​​​​​​India.

Job Description

The Salesforce IT/Business team is looking for an experienced Business Analyst (BA) who is knowledgeable and enthusiastic about executing the design, execution and strategy for effective, scalable IT solution in the area of Salesforce integration. The BA works closely with Global SME’s to translate requirements into a prioritized backlog of User Stories with Acceptance Criteria, define business value scores and success measures

  • Responsible for driving their respective squad
  • Responsible for carrying out business gathering for their respective squad: workflow analysis, gap analysis, functional specs and backlog management:
    • Write and prioritize user stories, keeping the Minimum Viable Product (MVP)
    • Ability to do some mock-up configuration within salesforce to confirm business need
    • Ensure the backlog is populated with enough prioritized user stories that are ready to be estimated for the next two iterations
    • Communicate often and openly with the team by being responsive to in-person prompts, email and Salesforce Agile Accelerator tool
    • Interface with Salesforce tech arch/tech lead on salesforce design solution
    • Accept finished stories in a timely manner so that any changes or rejections can be handled by the team further development
  • Responsible for doing sprint demo to business and get commitment that proposed solution meet business needs
  • Responsible for carrying out testing requirements: test case development, performance and load testing, End to End testing, and functional/regression testing.
  • Responsible for carrying training requirements gathering: partner with WalkMe to develop Online Interactive module training
  • Participate in the evolution of team best practices, standards and policies utilizing Agile methodology
Qualification
  • 7+ years’ experience in systems support/development applying systems solutions to business problems.
  • Experience is US Banking domain is preferable
  • Experience in implementing CRM solution for Sales and Marketing processes is preferred, but not mandatory
  • Experience with Agile/Scrum Techniques and tools like Salesforce Accelerator or JIRA
  • Strong knowledge of relational databases concepts.
  • Familiarity with business process flow and/or entity relationship modeling.
  • Strong communication (verbal/written/listening) skills.
  • Good organizational skills and demonstrated focus on quality.
  • Must be detail oriented and able to work within a team setting.
  • Experience in system testing, problem resolution, and training.
  • Bachelor degree preferred or relevant work experience in systems or business
  • Self-organised and ability to prioritise in a fast changing environment
  • Experience working with and/or driving remote teams across continents and timezones is a benefit.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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