Salesforce Business Analyst

4 weeks ago

Bengaluru Bangalore, India timesjobs Full time

About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network, and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive, and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter @Netskope.
About the position
Netskope is looking for an experienced Salesforce Business Analyst to join our Go-To-Market (GTM) Systems Team. This role will be responsible for working cross-functionally with go-to-market stakeholders to understand and deliver on key initiatives. They will accomplish this through analyzing business processes, gathering requirements, managing project timelines and delivery, and enabling end-user adoption. The ideal candidate will have a strong background in project management, a deep understanding of the Salesforce platform, and experience working within a complex Salesforce environment.
Responsibilities

Work cross-functionally with stakeholders to understand business processes and requirements
Own the end-to-end management of Salesforce projects within Jira, including backlog grooming, development of a Salesforce sprint cycle, solution documentation, and end-user enablement
Partner with GTM Operations leads and leadership to prioritize requests and organize a monthly roadmap
Partner with the Salesforce Development Team to design and implement scalable solutions
Standardize the collection of project requirements and develop a consistent communication cadence with stakeholders
Develop reports and dashboards for stakeholders to monitor progress on projects
Create and maintain a monthly GTM Systems newsletter that highlights completed and upcoming projects
Maintain a repository of Salesforce training materials and project documentation
Work with end-users to measure Salesforce adoption and identify areas of improvement
Promote best practices within Salesforce and third-party connected applications

Requirements

2 years of experience as a Salesforce Business Analyst at a B2B SaaS company
Salesforce Certified Administrator (preferred, but not required)
Experience managing projects end-to-end, including requirements gathering, backlog grooming, sprint cycles, project rollouts, and post-mortems
Background in working with complex Salesforce environments that include Sales Cloud, Service Cloud, and CPQ
Familiarity with standard Salesforce architecture
Familiarity with project management tools (preferably Jira)
Experience working with cross-functional teams to evaluate business requirements
Excellent communication and interpersonal skills

Education
Bachelors degree preferred.
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

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