Process Associate

1 month ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Associate/Process Developer - Underwriting
In this role, you will be responsible to work on new business submission to validate availability of minimum required information in the document and segment the same to correct underwriting department with proper platform setup
Responsibilities
• Transaction processing according to standard work & SOP
• Prioritize transactions according to documented guidelines to meet SLA 
• Plans and organizes tasks and work responsibilities to achieve objectives 
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems. 
• Assist with/perform other team tasks as required. 
• Accurately maintain and record data for production 
• Understand and apply LM’s Core Competencies. 
• Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required 

Qualifications we seek in you
Any graduate (except technical, BE and LLB) 

Essential skills:
• Good analytical and problem solving skills 
• Ability to communicate verbally and through emails with businesses 
• Proven ability to build effective working relationships with clients & internal stakeholders 
• Positive attitude with a focus on continuous process improvement and an open mind to change 
• BPO or Captive work experience. 
• Excellent Written and Verbal Communication skills. 
• Ability to facilitate and own resolution of discrepancies and disputes. 
• Ability to handle multiple priorities within strict time constraints. 
• Ability to independently research, analyze, and recommend solutions to close open items and discrepancies. 
• Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers. 
 

Technical skills:
 
• Excellent command and Excel tools from day to day operations delivery standpoint 
• Well versed with MS Excel, MS Word 
• Good typing skill with high accuracy.
 
Type of Experience (Not mandate) 
• Property and casualty insurance (UA or underwriting assistant) 
• BPO work experience with another Genpact global client is a preference.

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