Process Associate

3 weeks ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

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Inviting applications for the role of Process Associate, Order to Cash – Cash Applications
We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer.
Responsibilities
• Initiate auto interface of bank file 
• Handle Auto and Manual payments (EFT, Wire, Lockbox, Cheques and BOE)
• Handling group mailbox -remittance index and queries
• Download remittances through customer portals.
• Booking of Incoming Payments and allocating them to the invoices.
• Handle deductions/residuals 
• Co-ordinate with collections and deduction teams for resolutions
• Handling Direct debit process
• Handling of Credit note payments.
• Investigate and apply unapplied and unidentified cash.
• Handling of Refund process- co-ordinate with Finance and AP team for approval and refund initiation.
• Perform auto and manual matching of debits and credits.
• Archiving supporting documents for the payments applied and manual clearings.
• Reporting periodical/on the spot regarding the activity process indicators 
• Support in scope process related ad hoc requests from Business group and local units.
• Provide required monthly reports as per SOW. 
• SOP (Standard Operating Procedures) creation and updating.
• Deliver the required data for audit purposes.
• Ensure Key Metric’s are met, and service is delivered to end users as expected.
• Daily usage of client’s tools for the assigned activities.


Qualifications we seek in you
Minimum Qualifications 
• University graduate 
• Prior work experience.
• System proficiency in MS Office Tools especially MS excel.
• Good communication skills, ability to cooperate with external and internal customers. 
• Customer service orientation 
• Ability to work effectively under pressure.
• Problem solving and decision-making ability. 
• Strong analytical skills and attention to detail 

Preferred Qualifications / Skills
• Ability to work with various IT applications (SAP, PEGA, HRC, reporting tools, etc.) 

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