Production Application Support

1 month ago

Hyderabad, India CGI Full time

Position Description:

Objectives
The role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders.
The event can be of various types and nature, ranging from simple application error or infrastructure issues related to Database or server crash.
Provide technical support by ensuring the smooth execution of batches, delivering the production change; manage incidents and problems within the in-scope applications. The Production Support Analyst is expected to work with global teams.

Maintenance and Enhancements
Participate in release cycles for functional validation on staging/pre-prod/prod environment.
Review release and coordinate around deployment/post release checks, do communication.
Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
Ensuring the timely delivery of change in staging/production ecosystem as per schedule.
Participates in regular and required DRP and BCP exercises.
Coordinate with Infra teams on patching & upgradation of servers and post checks.

Experience
4-6 years of relevant application production support or support experience

Essential/Specific Requirements
Prior experience of Production Support preferably in banking domain
Excellent knowledge of SQL queries ( Oracle/MS SQL Server - SQL) ability to understand complex and advanced joins
Good experience on systems like Windows, UNIX and Linux
Working knowledge or familiarity with tools like Geneos, ServiceNow, Jira, Autosys

Skills and Behavior
Ability to provide step-by-step functional and technical help, both written and verbal
Enthusiastic to work in challenging environment
Highly effective team player with collaborate and can-do attitude
Develop team skills, leverage networks, embrace changes
This is Follow-The-Sun (FTS) model, and hence team needs to be flexible with weekday shift
Flexible in working on public holiday, weekends to support application releases and Infra production changes

Good to Have
Understanding of full trade lifecycle, front-to-back Transversal Trade processing workflows
Knowledge of financial products like Interest rates, Bonds, FX, Treasury
Working knowledge of processes like change, incident, request and problem management
Technical Application Support experience in Investment Banking (preferably supporting Fixed Income products such as IRD/CRD derivatives, securities lending/Mortgages) business
having Investment banking / financial background is a plus
ITIL – knowledge and processes implemented

Skills:

Linux SQL Unix ITIL

  • Production Application Support

    7 days ago

    Hyderabad, Telangana, India CGI Full time

    Position Description:ObjectivesThe role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders.The event can be of various types and nature, ranging from simple application error or infrastructure issues related to Database...

  • Production Application Support

    7 days ago

    Hyderabad, Telangana, India CGI Full time

    Position Description: Objectives The role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders. The event can be of various types and nature, ranging from simple application error or infrastructure issues related to...

  • Application / Production Support

    6 days ago

    Hyderabad, Telangana, India Viswam Creative Technologies Full time

    **Role: Application / Production support** **Location: Hyderabad.** **Required Skills**: - 5+ years of experience in Application / Production support roles - Basic knowledge on SQL - Good communication skills. **Expectation of tasks**: - DRP testing co-ordination, documentation, Incident queue management, Reporting needs to be done - Analysis of repeated...

  • Production Application Support

    1 month ago

    hyderabad, India CGI Full time

    Position Description: Objectives The role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders. The event can be of various types and nature, ranging from simple application error or infrastructure issues...

  • Production Application Support

    1 day ago

    hyderabad, India CGI Full time

    Position Description: Objectives The role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders. The event can be of various types and nature, ranging from simple application error or infrastructure issues...

  • Application Production Support

    6 days ago

    Hyderabad, Telangana, India Hucon Solutions Full time

    Job Description :This is for Application production support. We are heavily using Splunk tool for alerting and monitoring.1) Candidate should be able to set up alert in Splunk.2) Create dashboard in Splunk .3) Well experience in creating the queries in splunk to fetch the resultset.4) Good in unix scripting.Technical Skills : Proficiency in managing and...

  • Production Application Support

    7 days ago

    Hyderabad, Telangana, India CGI Full time

    ObjectivesMaintenance and EnhancementsParticipate in release cycles for functional validation on staging/pre-prod/prod environment.Review release and coordinate around deployment/post release checks, do communication.Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.Ensuring the timely delivery of change in...

  • Application Production Support

    3 weeks ago

    Hyderabad, India Hucon Solutions Full time

    Job Description : This is for Application production support. We are heavily using Splunk tool for alerting and monitoring.1) Candidate should be able to set up alert in Splunk.2) Create dashboard in Splunk .3) Well experience in creating the queries in splunk to fetch the resultset.4) Good in unix scripting.Technical Skills :- Proficiency in managing and...

  • Applications Support

    2 weeks ago

    Hyderabad, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION**  This role requires a wide variety of strengths and capabilities, including: - BS/BA degree or equivalent experience - Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed - Working knowledge of development toolset to design, develop, test,...

  • Product Analyst

    2 months ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Product Analyst

    2 months ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Product Analyst

    2 months ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...

  • Product Analyst

    3 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Product Analyst

    3 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Product Analyst

    3 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...

  • Production Application Support

    7 days ago

    Hyderabad, Telangana, India CGI Full time

    Objectives Maintenance and Enhancements Participate in release cycles for functional validation on staging/pre-prod/prod environment. Review release and coordinate around deployment/post release checks, do communication. Liaises with the Development teams to ensure enhancements and bug fixes are prioritized. Ensuring the timely delivery of change in...

  • IT Application Support

    4 weeks ago

    hyderabad, India Veeva Systems Full time

    The Role We are seeking a seasoned IT Application Support Representative to join our IT Commercial Systems team. As a member of the team, you will be tasked with providing application support to our internal stakeholders across marketing, sales, and professional services. You will work closely with Development and QA teams to diagnose, troubleshoot, and...

  • IT Application Support

    4 weeks ago

    Hyderabad, India Veeva Systems Full time

    The Role We are seeking a seasoned IT Application Support Representative to join our IT Commercial Systems team. As a member of the team, you will be tasked with providing application support to our internal stakeholders across marketing, sales, and professional services. You will work closely with Development and QA teams to diagnose, troubleshoot, and...

  • Product Analyst

    7 days ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide.The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center: Inspire fosters a...

  • Product Analyst

    2 months ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...