Manager - Account Support
2 months ago
• Team Player
• Excellent communication skills (verbal and written both)
• Experience in handling performance management and goal setting for team members
• Ability to resolve conflicts and excellent decision-making skills
• Stakeholder management
Minimum Requirements:
Bachelor's degree in Computer Science, Electronics & Communications Engineering or equivalent. 10+ years’ experience in IT, Product Support, or Technical Support. A minimum of 2 years of people management experience. Required Incident and Problem management skills. A minimum of 7 years of contact center or service experience that supports implementation, and troubleshooting of software applications and related technology infrastructure, or equivalent. Experienced in troubleshooting product and technical support skills. Proficient in CRM, Knowledge management tools and relevant processes. Experience in configuration management and have end to end infrastructure knowledge. Sharp analytical skills and proven ability to troubleshoot technical issues. Strong Experience in matrix environment.-
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