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Senior FinOps Analyst, Collections Team
4 weeks ago
Summary of Responsibilities
•Understanding of Accounts Receivables process
•Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
•Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
•Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
•Monitor high-risk accounts and ensure timely escalation of challenges to management
•Continually look at ways to improve the customer experience
•Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
•Meet the monthly productivity goals
•Reconcile complex accounts and have excellent attention to detail
Key job responsibilities
As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- Bachelor's degree in accounting and commerce (B. Com)PREFERRED QUALIFICATIONS
- 4+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience-
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