Customer Technical Advisor

3 weeks ago

Noida, India Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Shift Timings: 4:00 pm - 1:00 am IST

The Opportunity

Adobe Journey Optimizer is a single application for managing scheduled cross-channel campaigns and trigger-based one-to-one engagement for millions of customers and the entire journey is optimized with intelligent decision-making and insights. Adobe Real-Time Customer Data Platform (Real-Time CDP) helps companies bring together known and anonymous data from multiple enterprise sources in order to create customer profiles that can be used to provide personalized customer experiences across all channels and devices in real-time. Built on the Adobe Experience Platform, AJO and RTCDP help build customer profiles that power real-time experiences and manage customer engagement across inbound and outbound channels with relevant experiences anytime, anywhere. Our goal is to enable our customers to maximize the value from these products. For that, we need a world-class technical advisory team.

What You’ll Do

The Customer Technical Advisor’s (CTA) role is to provide technical consultation and guidance to the customers on Adobe Experience Platform and Adobe Journey Optimizer Help customers understand Adobe’s capabilities and the transformative power of world class customer experiences. Along with the technical consultation, the CTA’s role includes educating clients on how existing and new product features and functionality work and addressing product-related questions and technical challenges.

Additional Responsibilities Include

Work closely with the customer’s architects, business, and technical stakeholders to build trust and establish credibility. Provide points of view on customer direction to lead and guide towards the best outcome. Partner with the account teams, delivery teams, product engineering, and professional services sales executives to deliver business growth and customer success/ROI. Always professionally representing Adobe (work product, communications, presence) in client and team situations. Client Relationship Management: Build and maintain strong relationships with clients, serving as a trusted advisor and providing ongoing support and guidance. Understand client objectives and align AEP and AJO solutions to meet their business goals. Stay Updated on Product Enhancements: Keep abreast of the latest updates, features, and enhancements in AJO and RTCDP. Continuously expand knowledge and expertise in these platforms to provide valuable insights and recommendations to clients. Define the operational processes to deliver consistent value to merchants and partners Develop and maintain effective, positive working relationships with team members.

What you need to succeed

5+ years of implementation experience with Adobe Experience Cloud products, especially Adobe Experience Platform and Journey Optimizer Expertise in deploying, configuring, and optimizing all major Experience Platform services and Journey Optimizer features. Strong SQL skills for querying datasets, implementing data transformations, cleansing data, etc. Hands-on experience developing custom applications, workflows and integrations using Experience Platform APIs Good Communication Skills- Ability to interact with customers independently with good articulation and confidence and Articulation. Digital marketing experience, with Martech platforms implementation (Adobe/SFDC) from solution, design, and implementation specifically with AEP and AJO. Database skills – Have good expertise of either databases SQL/ Oracle /Teradata etc. Strong understanding of concepts like multi-channel data management, segmentation, orchestration, automation, and personalization Data model design Skills for Marketing databases. Capability to query, work on aggregates, use filter conditions, Creation joins, define keys, set index etc Understand complex data models (preferrable XDM) and the objective of marketing campaigns. Familiarity with establishing rules and conditional logics to customize journeys based on customer attributes and behaviors. Advocate for improvements. Strong ability to partner and effectively work across the organization with line of business and technology colleagues. Strong implementation coordination and communication skills.

  • Customer Technical Advisor

    4 days ago

    Noida, Uttar Pradesh, India Adobe Full time

    Our CompanyAt Adobe, we are dedicated to revolutionizing the digital world. We strive to equip individuals, whether emerging artists or established brands, with the tools necessary to create and deliver exceptional digital experiences. Our focus is on empowering people to generate stunning images, videos, and applications, and revolutionizing how businesses...

  • Customer Service Advisor

    4 weeks ago

    Noida, Uttar Pradesh, India RAFDS PVT LTD Full time

    As a Customer Service Advisor, you will be on the front line with customers, handling queries and ensuring full customer satisfaction. - Handle customer enquiries, answering any questions and queries in person, over the phone, or online - Provide support and comprehensive product / service information to customers - Build relationships with customers -...

  • Customer Service Advisor

    3 hours ago

    Noida, Uttar Pradesh, India RAFDS PVT LTD Full time

    As a Customer Service Advisor, you will be on the front line with customers, handling queries and ensuring full customer satisfaction. - Handle customer enquiries, answering any questions and queries in person, over the phone, or online - Provide support and comprehensive product / service information to customers - Build relationships with customers -...

  • Customer Care Executive

    7 days ago

    Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...

  • Technical Specialist Advisor

    4 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Technical Solns.Arch. Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Roles and...

  • Technical Specialist Advisor

    4 days ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Technical Solns.Arch. Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Roles and...

  • Technical Specialist Advisor

    4 days ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Solns.Arch. Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Roles and...

  • Technical Specialist Advisor

    3 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Technical Solns.Arch. Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Roles and...

  • Technical Specialist Advisor

    4 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Description Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Solns.Arch. Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India...

  • Technical Specialist Advisor

    4 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Description Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Solns.Arch. Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India...

  • Beauty Advisor

    4 days ago

    Noida, Uttar Pradesh, India Hunt N Scouts Management Service Full time

    We are looking for a knowledgeable beauty advisor to assist our clients with meeting their skincare needs by giving product demonstrations and makeovers. The beauty advisor will give beauty advice, suggest and sell products, explain how the products work, demonstrate how to use the products, and operate the cash register.Responsibilities:Consulting with...

  • Sales Advisor

    2 weeks ago

    Greater Noida, India H&M Full time

    **Company Description** H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here. A Sales Advisor is responsible for delivering the best customer...

  • Sales Advisor

    4 days ago

    Greater Noida, Uttar Pradesh, India H&M Full time

    Company DescriptionH&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.A Sales Advisor is responsible for delivering the best customer experience...

  • Technical Solns.Arch. Specialist Advisor

    3 weeks ago

    noida, India NTT DATA Services Full time

    Req ID:  282017  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Solns.Arch. Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN)....

  • Technical Solns.Arch. Specialist Advisor

    4 weeks ago

    noida, India NTT DATA Services Full time

    Req ID:  282017  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Solns.Arch. Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN)....

  • Networking Advisor

    7 days ago

    Noida, India NTT DATA Full time

    **Req ID**: 252455 We are currently seeking a Networking Advisor to join our team in Noida, Uttar Pradesh, India. Roles and Responsibilities: - Plan, implement and maintain networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as Cisco/Juniper routers &...

  • Networking Advisor

    7 days ago

    Noida, India Hashmap Full time

    **Req ID**:252455 We are currently seeking a Networking Advisor to join our team in Noida, Uttar Pradesh, India. Roles and Responsibilities: - Plan, implement and maintain networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as Cisco/Juniper routers &...

  • Technical Specialist Advisor

    4 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Description Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Technical Solns.Arch. Specialist Advisor to join our team in Remote, Uttar Pradesh (IN-UP), India...

  • Backend Technical Lead/Advisor

    4 weeks ago

    Noida, India WatchGuard Technologies Full time

    Job Title: - Backend Technical Lead/AdvisorJob Location (Onsite): - NoidaJob Type: - Full-TimeJob Overview:We are looking for the very best Software Development Lead/Advisor to join our RnD Center of Excellence in Noida, India. We will also rely on your in-depth knowledge of agile software development practices as well as your proven track record in being...

  • Backend Technical Lead/Advisor

    4 weeks ago

    Noida, India WatchGuard Technologies Full time

    Job Title: - Backend Technical Lead/AdvisorJob Location (Onsite): - NoidaJob Type: - Full-TimeJob Overview:We are looking for the very best Software Development Lead/Advisor to join our RnD Center of Excellence in Noida, India. We will also rely on your in-depth knowledge of agile software development practices as well as your proven track record in being...