Senior UX Researcher

3 months ago

Bengaluru, India Cosmose AI Full time

Senior UX Researcher 

Cosmose is a fast-growing software company on a path to revolutionize the $27 Trillion retail industry. Cosmose AI connects the best of offline and online to create a seamless experience for shoppers and increase sales for retailers. Cosmose AI employs world-class talents in its offices in Paris, Warsaw, Singapore, Ho Chi Minh, Hong Kong, Shanghai and Tokyo, incl. winners of international programming competitions ACM ICPC and IOI. Cosmose AI empowers some of the world’s most prominent companies including LVMH, Richemont, L’Oréal, and Estée Lauder, whilst also offering AI-driven recommendations to its users encouraging them to shop in nearby stores saving time, money, and the environment.

Cosmose was valued at over $500 million in a recent round and is backed by NEAR Foundation, Tiga Investments, OTB Ventures, and TDJ Pitango.

Read more on
TechCrunch, CB Insights AI 100, Nikkei Asia. 

 

We are searching for a Senior UX Researcher to join our team. As a Senior UX Researcher, you will play an integral role in the product development team and collaborate with other team members to make key decisions regarding product needs. We value experience in design for both web and mobile environments. In this role, you will be tackling unique analytical problems from all angles, while advocating for the best user experience and continuously improving the look and feel of both internal and external-facing products.

We’re looking for someone who:

  • Dreams Big: ambitious, passionate and out to achieve MASSIVE goals
  • Customer-centric: We care about our customers and strive to provide them with the best solutions
  • Celebrates both Success & Failure: Rejoicing the wins but also reflecting, learning & improving proactively when there are defeats
  • Honesty and Integrity: we appreciate respectful feedback 
  • Problem Solver: You’re a fixer and not a complainer
  • Actionable: Work and make SMART decisions fast with conviction 

 

What you’ll do:

  • Conduct qualitative and quantitative mixed methods research e.g. web/app analytics, A/B testing, surveys, etc.
  • Translate research and test findings into digestible deliverables e.g. research reports, experience maps, personas, etc.
  • Act as an important player in shaping our products
  • Work cross-geographically with different teams and users (Cosmose is a global startup with multiple offices around the globe)
  • Participate in a revolution of the approach to online and offline shopping
  • Work with a flat structure and a no-B.S. culture

 

What you’ll need:

  • Minimum 4 years of experience in UX research at a relevant product, brand or agency
  • BA/BS in Design, User Experience, Human-Computer Interaction, or other related fields is preferred
  • Ability to measure, analyze, and organize user experience research and analytics
  • Ability to evaluate website and app performance using Google Analytics, Smartlook, Hotjar, and other platforms to draw insights for recommended improvements
  • Ability to wireframe and validate work using the usual tools like Whimsical, Figma, Sketch or similar
  • Ability to work collaboratively across different teams with different skill sets, including Marketing and Product Managers, Engineers and other business stakeholders
  • A strategic and conceptual thinker as well as a tactical and pragmatic practitioner who gets stuff done
  • Know when to uphold design conventions and when to break them 

 

What you’ll enjoy:

Cosmose provides employees with a great platform to immerse and learn about the most exciting, innovative, and disrupting technologies on offline behavior solutions; unveiling untapped opportunities and profits in the industry. The company constantly innovates to invent and apply world-class technologies with a rockstar engineering team including four world championship programming medalists. You’ll be working with a strong leadership team backed by experience from various key strategic areas and many other driven & intelligent people across the company. Cosmose is a place where great culture and goals unite departments and individuals to achieve big milestones together.

Are you ready for new, exciting challenges and to put your name down in the history of retail?

Apply now and join our revolutionary journey.

 

For this job application, a portfolio or samples are required. We would like to see at least three case studies with a thorough analysis of a user experience problem, and a showcase of how you solved it.


Read more on:
TechCrunch, Business Insider, Forbes and CNBC.

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