Customer Service Executive
2 months ago
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
To perform Account Opening and post facto activities related to account opening and render efficient and high quality output in a timely and accurate manner.Key Accountabilities
Ensure activities supported for Account Opening in CBG AOS, and IWF are adhered with respect to process guidelines and is completed within agreed SLA/ TAT Ensure post facto data quality checks and data update is done as per defined process Obtain minimum satisfactory audit rating for each Group / Regulatory audits for CBG OPS Alignment to standard operating procedure and operations handbookJob Duties & responsibilities
SSB Related (ATM / IBanking / Debit Card) Account Opening through CBG AOS channel Post facto/ Day 2 activities on accounts opened previous day Account Opening through IWF channel, including Data entry, CIF Creation, Account Creation, Cheque book and Debit Card Issuance Perform other on-boarding activities viz. Joint Holder Addition, Minor to Major Conversion, Review efficiencies of processes & support Line manager in improving processes Identify opportunities of customer journeys and take up projects in achieving successful customer journey’s Ensure mandatory training is completed in a timely manner Timely Incident Escalation Regular SOP updateRequired Experience
Minimum of 2+ years of experience in similar role Basic Knowledge of Banking Regulation (KYC) & Internal Control GuidelinesEducation / Preferred Qualifications
Minimum of graduation from recognised universityCore Competencies
Processing with eye for detail, data accuracy and good typing skills Good interpersonal and communication skills. Team Player Effective control measures and governance standards Good attitude, aptitude towards and fast adoption of new technology Good interpersonal & analytical skills-
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