Front office Associate
1 month ago
Company Overview
Hotel Bliss Tirupati is a well-established hotel that has received 5 A.P. Tourism Awards and 1 India Tourism Award. With a team of 51-200 employees, we are dedicated to providing a memorable experience to our guests. Our company headquarters is located in Tirupati, Andhra Pradesh, India, and we belong to the hospitality industry.
Job Overview
We are seeking a skilled Front Office Associate to join our team at Hotel Bliss Tirupati, a leading 3 Star Category Hotel in Temple Town, Tirupati. As a Front Office Associate, you will be responsible for providing exceptional customer service to hotel guests and assisting with various front desk operations. This is a full-time position based in Tirupati, Andhra Pradesh, India, with a junior level requirement of 1 to 3 years of experience.
Qualifications and Skills
- 1 to 3 years of experience in a similar role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Proficient in using computer systems and hotel software
- Ability to handle multiple tasks and prioritize effectively
- Attention to detail and accuracy
- Positive attitude and willingness to learn
- Fluency in English and local language is required
Roles and Responsibilities
- Welcome and check-in guests, ensuring a smooth and efficient process
- Provide accurate information to guests regarding hotel facilities, services, and local attractions
- Handle guest requests and complaints in a professional and timely manner
- Assist with guest check-out, including processing payments and issuing receipts
- Maintain a clean and organized front desk area
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain knowledge of hotel policies and procedures
- Handle telephone calls and reservations in a courteous and efficient manner
- Assist in the preparation of daily reports and other administrative tasks
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