Associate Training Manager
Found in: Talent IN C2 - 2 weeks ago
Role/ Job Title: Associate Training Manager
Function/ Department: Training
Job Purpose:
This role will have dual responsibility. They will have blended role between process and soft skills trainer. They will be conducting end to end training, supporting agent from new hire, on job training and on floor training on updates, changes and refreshers. They will also conduct soft skills interventions on Voice, Emails and Chat processes.
Roles & Responsibilities:
Conducting new hire training Create soft skills content for new hires and existing agents. Collecting process and communication TNI (Training Need Identification) and conducting refreshers Gauge efficacy of all training; throughput, learning curve reduction, post training efficacy scores, etc. Conduct refreshers basis CSAT and NPS Coordinating with product/ projects team and ensure smooth dissemination of new launches. Coordinate with operations, WFM, controls, compliance and quality team. Ability to learn and unlearn new products, process, tools, etc. Should be subject matter expert in LOB aligned. Should have excellent verbal and written communication skills.Education Qualification:
Graduation: Any Graduation
Experience: Minimum 5 Years in training
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Associate Training Manager
Found in: Whatjobs IN C2 - 2 weeks ago
navi mumbai, India IDFC FIRST Bank Full timeRole/ Job Title: Associate Training Manager Function/ Department: Training Job Purpose: This role will have dual responsibility. They will have blended role between process and soft skills trainer. They will be conducting end to end training, supporting agent from new hire, on job training and on floor training on updates, changes and...
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Guest Service Associate
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Sales Training Manager
Found in: Whatjobs IN C2 - 2 weeks ago
Navi Mumbai, India Siemens Full timeSiemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. We embrace innovation, we thrive on feedback, and we strive for excellence. Our philosophy is "Go...
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Found in: Whatjobs IN C2 - 2 weeks ago
mumbai, India Lite Bite Foods Pvt Ltd Full timeShould have LMS Knowledge & Content Development. Assess employees skills, talents, performance and productivity and prepare written evaluations with advice for improvement Oversee the training in all key areas of warehouse operations, including order building, materials handling, stocking, shipping, receiving, loading and unloading Research new training...
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Training Manager
Found in: Talent IN C2 - 2 weeks ago
Mumbai, India Lite Bite Foods Pvt Ltd Full timeShould have LMS Knowledge & Content Development.Assess employees skills, talents, performance and productivity and prepare written evaluations with advice for improvementOversee the training in all key areas of warehouse operations, including order building, materials handling, stocking, shipping, receiving, loading and unloadingResearch new training...
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Training Manager
Found in: Talent IN C2 - 2 weeks ago
Mumbai, India HR Global head hunters Full timeKeyResponsibilities: Develop and implementtraining programs for healthcare professionals on the use ofourdigital therapeutics platform for cardiacrehabilitation Design and deliver salestraining programs focused on effectively communicatingthebenefits of our digital therapeuticssolutions to healthcare providers andpatients. Collaborate with...
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Deputy Manager
Found in: Talent IN C2 - 2 weeks ago
Mumbai, India WNS Global Services Full timeJob DescriptionImplement training provided by the clients, and evaluates trainees’ performance based on client’s metrics and makes recommendations in endorsing trainees to productionPrepare Daily Training Summaries to keep all parties concerned updated with regards to headcount, training progress, performance management, and attritionConduct Product...
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Deputy Manager
Found in: Whatjobs IN C2 - 2 weeks ago
mumbai, India WNS Global Services Full timeJob DescriptionImplement training provided by the clients, and evaluates trainees’ performance based on client’s metrics and makes recommendations in endorsing trainees to production Prepare Daily Training Summaries to keep all parties concerned updated with regards to headcount, training progress, performance management, and attrition Conduct Product...
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Training AM
Found in: Talent IN C2 - 2 weeks ago
Navi Mumbai, India Hemocean Outsourcing Full timeCompany OverviewHemocean Outsourcing is a staffing & recruiting company with a strong team specializing in training and placement services. They bridge the gap between graduates and companies, operating year-round to facilitate connections.Job OverviewTraining AM - BPO role at Hemocean Outsourcing for candidates with less than 1 year of experience. Job...
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Training AM
Found in: Whatjobs IN C2 - 1 week ago
navi mumbai, India Hemocean Outsourcing Full timeCompany Overview Hemocean Outsourcing is a staffing & recruiting company with a strong team specializing in training and placement services. They bridge the gap between graduates and companies, operating year-round to facilitate connections. Job Overview Training AM - BPO role at Hemocean Outsourcing for candidates with less than 1 year of experience. Job...
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Training Head
Found in: beBee jobs IN - 1 week ago
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Corporate Training Manager
Found in: Whatjobs IN C2 - 2 weeks ago
mumbai, India IDfy Full timeAbout us:IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.Only IDfy combines enterprise-grade technology with business understanding and has the...
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Corporate Training Manager
Found in: Appcast Linkedin IN C2 - 2 weeks ago
Mumbai, India IDfy Full timeAbout us:IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.Only IDfy combines enterprise-grade technology with business understanding and has the...
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Corporate Training Manager
Found in: Talent IN 2A C2 - 2 weeks ago
Mumbai, India IDfy Full timeAbout us:IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.Only IDfy combines enterprise-grade technology with business understanding and has the...
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Corporate Training Manager
Found in: Whatjobs IN C2 - 2 weeks ago
Mumbai, India IDfy Full timeAbout us: IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. Only IDfy combines enterprise-grade technology with business understanding and has...
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Assistant Manager Training
Found in: beBee S IN - 3 weeks ago
Mumbai, India Marriott Full timeJob Number 24061877 Job Category Human Resources Location Moxy Mumbai Andheri West, Plot No 711, New Link Road, Opp. City Mall, Andheri West, Mumbai, Maharashtra, India Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists with identifying and addressing employee and organizational...