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IT Manager

4 months ago

Hyderabad, India Qualcomm Full time


Company:

Qualcomm India Private Limited

Job Area:

Information Technology Group, Information Technology Group > IT Management

General Summary:

This person will be a member of a global 24/7/365 IT infrastructure operations team focused on enterprise Storage, backup and recovery who should possesses a strong understanding of IT fundamentals and has accumulated significant understanding and experience in Storage & Data Protection domain. Learns details of their technical area and analyzes variables to suggest modifications for improvement. Demonstrates technical skills required to complete complex tasks within area of responsibility and develops expertise outside of own area. 

Responsibilities:
• Lead a team of Storage and backup administrators, providing guidance and mentorship.
• Set goals, monitor progress, and ensure the team meets the bigger team objectives.
• Collaborates with individuals inside own team and with other global IT teams to complete project work.
• Engages with all levels of management and key stakeholders to develop, implement, and manage support and operational objectives.
• Identify and incorporate future service management needs into a well-considered multi-year roadmap across the support areas.
• Identifies, constructs, and implements plans to remove friction in the day-to-day operation.
• Lead the culture of continuous improvement by identifying projects, initiatives & getting the business or leadership engagement and deliver them.
• Contribute to Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics.
• Producing regular and accurate service management reports and dashboards for the leadership team.
• Manage internal customer relationships with leaders across the technology organization.
• Thinks creatively and practically to develop, execute, and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc
• Supports achievement of performance goals, budget goals, team goals, etc.
• Building the organizational capacity necessary to execute the strategy.
• Skilled in generating custom reports/dashboards and Knowledgebase documentation.

Prospective candidate should be technically sound in the following. 
• Working independently with minimum supervision.
• Have prior knowledge working in 24/7/365 IT infrastructure operation.
• Providing supervision to direct reports.
• Broad knowledge and understanding of different IT applications and infrastructure. 
• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
• Strong understanding of ITIL or similar service management process standards 
• Devops, s/w development and scripting
• Storage platforms: NetApp cluster mode, Dell Isilon and Pure Storage
• Backup and Recovery platforms: Cohesity Data Protect and Dell EMC Networker
• Tape libraries from vendors like Oracle and Spectra logic or similar
• Snapshot and Replication technologies: Snapmirrors/Snapvaults
• Disaster Recovery technologies: (Including Storage, Data Base and Server based systems and Disaster Recovery of Backup catalogs)
• Knowledge of storage and backup encryption technologies
• Knowledge of Ransomware data recovery technologies
• Knowledge on OS (Linux and/or Solaris)

Prospective candidates having following is an added advantage.
• Having excellent interpersonal and leadership skills will be critical for success: success depends on building rapport and credibility with multiple stakeholders across the organization.
• Track record with delivering high availability in complex, global environments.
• Have a wide degree of creativity and latitude to adjust to rapidly changing plans and circumstances.
• Experience working in a hybrid on-prem and public cloud environment.
• knowledge on Splunk queries and Splunk Dashboards
• Certifications from major vendors like NetApp, Dell and Cohesity.
• Any other skills that support storage and backup, not covered above.

'10+ years of relevant Storage & Backup technologies.  Willingness to learn new technologies and processes, and quickly apply them Ability to work seamlessly with both vendors and internal stakeholders Collaborate with cross-functional team to achieve common objectives Identify and drive efficiency improvement initiatives Ability to escalate critical issues to internal and/or 3rd-parties, as appropriate, and communicate status and resolution to the team. Ability to work in a team environment as well as independently while making sound decisions Comfortable working in a performance-based and structured environment while demonstrating high ethical standards Good knowledge of industry tools

Minimum Qualifications:

• 6+ years of IT-related work experience with a Bachelor's degree.
OR
8+ years of IT-related work experience without a Bachelor’s degree.

• 2+ years of experience leading projects/programs.

Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail or call Qualcomm's toll-free number found . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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