Customer Support Specialist

2 months ago


Chennai, India Getinz Techno Services Full time

Hiring for a B2B SaaS Product Company Specializing in LMS for Global Enterprise Customers


Job Title: Customer Support Specialist
Experience Range: 3 - 5 years
Work Mode: Hybrid
Timing: Rotational Shifts (Shift changes every quarter)  3 shifts (5am-2pm, 5pm-1am,8pm-4am IST)
Location: Chennai

Mandatory Skills:
  • Proficiency in US business English communication
  • Experience in customer support for enterprise or SaaS applications
Key Responsibilities:

Technical Implementation Support:
  • Support and assist in new customer implementations and integrations
  • Configure software and deploy Chronus’ capabilities to best meet each customer’s unique program needs
  • Collaborate with the Implementation Manager to ensure the key goals of the program are achieved during the implementation phase
Skills and Requirements:
  • Experience: 3+ years in relevant software roles (customer support, SaaS implementations, or technical account management)
  • Communication: Exceptional interpersonal and business communication skills (both verbal and written)
  • Analytical Abilities: Critical thinking skills with the ability to “read between the lines”
  • Problem-Solving: Demonstrates strong problem-solving skills and emotional intelligence
  • Education: A three-year college degree (BA or equivalent)
  • Availability: Able to work US business hours to resolve critical customer issues
  • Technical Knowledge: Basic understanding of SaaS, SSO (Single Sign-On), API (Application Programming Interface), and SFTP (Secure File Transfer Protocol) is an added advantage



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