Senior Associate IT Ops Services
2 months ago
Job Description
The BIS Application support would be responsible for the implementation, configuration, maintenance, and performance of client applications under BIS suite of products, to ensure the availability.
This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills.
The successful candidate will be responsible for the implementation and sustainment of the client application environment hosted on Microsoft SQL Server, ensuring its operational readiness (security, health and performance), executing data loads and co-ordinate with development teams and client representative for seamless service delivery.
Responsibilities
- Able to handle production issue single handedly and provide support for critical production systems.
- Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
- Refine and automate regular processes, track issues and document changes.
- Interacting with client/onsite counterpart or DEV teams for issue resolution.
- Able to follow the incident/change/problem management process.
- Understanding of ITIL V3 and its components.
- Perform scheduled maintenance and support release deployment activities after hours.
- Share domain and technical expertise, providing technical mentorship and cross training to other peers and team members.
- Should be comfortable to work in NOC area with project specific limitations.
- Should be ready to provide 24x7 support for critical production systems.
Skills and Qualifications
- Minimum 3+ years of support experience required in Microsoft technologies like Windows Server, MS SQL Server, AD, GPOs, Registry, Windows Logs, Server performance monitoring, MS Office and Patching etc.
- Should have knowledge of MS SQL Replication and other basic components of SQL Server.
- Should be able to understand any new application design, analyze and perform testing as per requirement.
- Should be good in writing and understanding SQL queries.
- Must have experience in monitoring alerts/troubleshooting and providing L2/L3 support.
- Knowledge in troubleshooting network issues and concepts like FTP, TCP, UDP, Ports, Firewall etc.
- Good Knowledge of writing SQL queries and Application support.
- The Shift Timings - Any of 3 shifts interchange (8:30 AM to 5:00 PM/ 4 PM to 12:30 AM/ 5 PM to 1:30 AM).
APPLICATION PRODUCTION SUPPORT
Posted On APPLICATION PRODUCTION SUPPORT LocationGreater Noida
Posted On Greater Noida-
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