Branch Head

1 month ago


Bengaluru, India Response Informatics Full time

JOB DESCRIPTION


Job Purpose (In a brief, specific one or two-sentence statement, answer the questions:

"Why does this position exist?" and "What is it expected to accomplish?")

The position ensures:

Drive overall business of the branch by ensuring exceptional customer service,

proactive sales environment, seamless back-office operations and overall profitable

branch

Enhance existing relationships with customers and build new relationships to

increase the customer base

Ensure compliance with all applicable external and internal regulations and

guidelines


Key Accountabilities (List the expected end results or KPIs that the job holder is

expected to achieve for this job. Do not list more than 5)

Fulfil all responsibilities in relation to:

Drive implementation of the overall Bank strategy at branch level (asset and

liability, marketing, sales, operations) in consultation with the Cluster Head

Develop and implement branch specific marketing & communication strategies to

build DBS brand and to achieve branch targets

Owner of Branch P&L, Cascade the branch scorecard to branch and sales

employees to ensure achievement of targets

Develop and ensure adherence to the operating budget for the branch in line with

the corporate and regional budget


Job Duties & responsibilities (List the principal duties. Use concise statements that

provide a clear understanding of the level of responsibility, complexity, creativity and

analysis performed in this position.)

Generate sales through assets, liability and other banking products as well as TPP

o Monitor on a regular basis the actual achievement of sales targets vis--vis

plans for the branch; take necessary action to minimize deviations, if any

o Build and manage effective customer relationship with key customers

tagged to him/her; enable superior customer service to them; Advise them

on making robust investment and financial decisions

o Reduce customer dormancy and customer attrition

o Ensure branch target achievement through effective upselling and cross

selling


Develop the business prospects in the branch vicinity by scouting for avenues to

expand overall branch book, both assets & liability portfolio qualitatively &

quantitatively

Ensure effective execution of marketing campaigns and conversion of customer

referrals

Drive Business growth through prospective high net worth individuals, along with


Relationship managers to maintain positive relationships

Address customer queries and grievances escalated by the branch personnel in a

timely manner

Ensure Lead sharing with respective Business like IBG for Assets etc.

Manage public relations and liaison with local government authorities / RBI/ other

banks for day to day branch operations and reporting

Support the internal and external audit team in carrying out the periodic branch

audit; Formulate action plans to address the deviations found in audit

Provide guidance to branch personnel on effective customer relationship

management, sales, customer service and compliance to ensure achievement of

individual targets.

Take overall responsibility for identification of training needs and completion of

mandatory certifications for branch personnel

Drive a performance driven culture in the team by timely monitoring, review of

performance parameters and feedback to the team members


Required Experience

6-8 years in handling Branch of a reputed Bank


Education / Preferred Qualifications

MBA


Core Competencies

Excellent interpersonal and communication skills

Ability to build strong relationships with clients.

Responsible

Ability to meet deadlines.

Knowledge about internal/external regulations.

Technical Competencies

Good Computer Knowledge

Work Relationship

Effective communication between self and superior

Inter-personal skills & team player

Display of RED Attitude (Reliable, Easy to deal with & Dependable)


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