Service Champion-West Bengal

4 weeks ago

Kolkata, India 2coms Full time
We have an Excellent Opportunity for Male Candidates for Automobile Service Champion.

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticles including financial services and cloud kitchens.

Role: Automobile Service Champion

Roles and Responsibilities:-

1

Customer Handling

  • Receiving customer with smile and greet him with Politeness, courteousness and professionalism

  • Verify the service requests made by customers & Capture VOC of the customer and update in the system

  • Conversational skill for telephonic as well as face to face discussion

  • Customer communications about repair updates

2

Diagnosis

  • Analyse and Diagnose the Scooter to identify number and type of repairs applicable

  • Update the diagnosis report in the WMS (Getafix)  

  • Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

3

System Handling

  • Track the Customer complaint in Zendesk and update the system on live basis

  • Operate Workshop Management System (Getafix) and ensure 100 % adherence

  • Update operational Status and ETA on timely basis in both CRM and WMS systems

  • Check for scooter health in Telematics Command centre for deep diagnosis

4

Technical Repairs

  • Service Champion should be fully equipped with knowledge on OLA Scooter

  • Could able to repair/replace all the parts of the scooter

  • Ensure he/she is updated on OLA technical curricular, news bulletin on EV

5

Process and Operational

  • Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.

  • Invoicing and Payment Collections

  • Ensure bays are free from any foreign materials and fit for serviceability

6

Parts Operation

  • Auditing the inventory and ensure system and physical inventory is same

  • Perform GRN and maintain Inventory at Experience Centre

  • Ensuring Warranty part reverse logistics to the Mother workshop

7

Safety and Compliance

  • Wear Uniform and Protective Gear while repairing scooter

  • Use Protective Gear and proper handling of Tool Kits while repairing scooter

  • Ensure fire fighting equipments are in place to ensure fire handling



Requirements
  • Only male candidate.
  • Min qualification: 12th+diploma/ graduation/post graduation(NO ITI)
  • Min experience: 1 year in an automobile industry in service sector.


BenefitsUpto 2.76lpa CTC including  PF+ ESIC

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