Application Support Engineer
4 months ago
Role Purpose & Summary
- Engaged in supporting softwares /applications which operates in hardware and telecom environments.
- Involved in frontline support of applications for Contact Centers / Telecom /Enterprise /Banking environments working in 24 x 7 mode.
- Common skill set includes - Java, J2EE, IIS,PL/SQL Oracle, Mongo DB, Redis Caching, Elastic Search/Kibana and related tools.
- The candidate will be the first level of support for our contact center applications connecting with Business users and backend support team for resolutions /workarounds.
Experience & Technical skills
- Minimum 4 years of experience in Contact Center/Telecom/Enterprise IT / Banking industry
- Essential: Experience in handling Enterprise /Telecom customer facing Applications involving Web, application, and DB layers.
- Working knowledge on latest /next gen technologies Elastic search, Kibana, Logstash, Content caching, Mongo DB. Experience in analysis application logs for errors and corrections.
- Understanding and exposure to DB (Oracle, Mongo DB, Sql) will be added advantage.
- Knowledge on tomcat/apache, Nginx , JSP , servlets.
- Knowledge on python, selenium tools for automation will also be preferred.
- Should be able to coordinate with TAC for any L4 / PE support with necessary logs or configuration details.
- Prior experience on non-voice / eservices product with Enterprise type accounts
- Experience in providing L2 level support to customers (medium to large).
- Also required understanding of voice network technologies and products.
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