Application Support Engineer

3 months ago

Navi Mumbai, India Jio Full time

Role Purpose & Summary

  • Engaged in supporting softwares /applications which operates in hardware and telecom environments.
  • Involved in frontline support of applications for Contact Centers / Telecom /Enterprise /Banking environments working in 24 x 7 mode.
  • Common skill set includes - Java, J2EE, IIS,PL/SQL Oracle, Mongo DB, Redis Caching, Elastic Search/Kibana and related tools.
  • The candidate will be the first level of support for our contact center applications connecting with Business users and backend support team for resolutions /workarounds.


Experience & Technical skills

  • Minimum 4 years of experience in Contact Center/Telecom/Enterprise IT / Banking industry
  • Essential: Experience in handling Enterprise /Telecom customer facing Applications involving Web, application, and DB layers.
  • Working knowledge on latest /next gen technologies Elastic search, Kibana, Logstash, Content caching, Mongo DB. Experience in analysis application logs for errors and corrections.
  • Understanding and exposure to DB (Oracle, Mongo DB, Sql) will be added advantage.
  • Knowledge on tomcat/apache, Nginx , JSP , servlets.
  • Knowledge on python, selenium tools for automation will also be preferred.
  • Should be able to coordinate with TAC for any L4 / PE support with necessary logs or configuration details.
  • Prior experience on non-voice / eservices product with Enterprise type accounts
  • Experience in providing L2 level support to customers (medium to large).
  • Also required understanding of voice network technologies and products.



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