Director, Global Services

2 weeks ago

Bengaluru, India Liferay Full time
About Liferay
Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, and Asia. As the leading provider of enterprise open-source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Our flagship product is the Liferay Digital Experience Platform, which companies like Honda, Bank of the West, and Airbus use to build customized experiences for their customers and employees. 
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run
About You and this Role
Global Services (GS) engages in a wide variety of projects with customers and partners, providing collective experience from across Liferay's customer base. We are obsessed with successful outcomes for our customers. Our GS team collaborates across the entire Liferay organization to bring access to product and service teams, get the right solution delivered at the right time, and drive feature innovation based on customer needs. Ultimately, it is your responsibility as Dir, GS India to ensure this happens in India and surrounding regions.
You are global and strategic-minded while also being regionally relevant and tactical to support our global GS strategy and ensure that teams are enabled, properly resourced, collaborative, and aligned to succeed.
As a Regional Director(RegD) for Liferay Global Services (GS), you will continuously review business performance, conduct analyses, and identify business improvements to enhance performance while meeting and exceeding targets. You will lead a local team of technical and non-technical leaders as they ensure Liferay’s customer success. Your strong communication skills and collaborative spirit will drive your success as you strike the balance between regional business targets/KPIs, customer satisfaction, partnership between internal teams, and developing your team.
Additionally, a key expectation for the RegD in India is to champion India as a global delivery center for all other Liferay regions. This includes but is not limited to, coordination with other regional leaders on all aspects of account management, resource management, and project delivery for shared opportunities. As the sponsor of this initiative, the RegD will be responsible for the assessment, performance, and continuous improvement of the model and its associated initiatives.
Key Objectives Determine, develop, and deliver innovative strategies and tools to target new and current clients. Oversee management of client accounts, create strong business relationships, use tracking tools to measure progress and benefits provided to the clients, measure budget plans, and modify them according to the expectations set. Ensure achievement of P&L & investment targets and successful completion of associated OKRs for the region Work with GS global leadership to develop strategic plans and success metrics for India and surrounding regions, and drive execution of this plan. Champion India as a global delivery center which includes coordination with other regional leaders on all aspects of account management, resource management, and successful project delivery for shared opportunities. Initiate and center team efforts to gather, analyze, and interpret data and formulate recommendations and conclusions. Continuously improve GS India operations to improve execution metrics, and increase employee and customer satisfaction. Ensure proper resource leverage strategy is in place by overseeing practice scheduling and project planning. Develop solutions for complex client situations to ensure meeting of goals and objectives and deliver results on time. Engage in practice management such as tools, methodologies, people development, and proposals. Report on final client status and present to engagement staff to demonstrate factual material command. Expand and identify current and new business projects by strengthening client relationships. Develop and review staff performance such as mentoring and recruiting staff. Communicate with all client management levels. Create business reports for the region and status reports at interim milestones. Required Qualifications Strong interpersonal skills to facilitate communication channels in consulting endeavors Significant experience working with globally distributed teams, projects, and customers A strong academic background is required; an advanced degree is preferred  7-10+ years of consultative management experience  Excellent written and verbal communication skills, particularly about conveying technical investment approaches and key selling points in a clear and compelling manner Ability to work independently, prioritize and exercise time management for self and teams Computer and analytical expertise for executive-level briefings and proposals A strong sense of professional and personal integrity and high ethical standards  Demonstration of initiative, accountability, and focus on quality Commitment to the philosophy and process underlying Liferay’s consulting approach  Highly motivated to significantly increase the depth and breadth of consultant relationships A proven track record and history of success Preferred Qualifications Strong technical foundation, including an in-depth working knowledge of enterprise software (especially CMS, collaboration, portals, DXP, International Consulting Experience is an advantage Experience leading technical teams  Ability to architect large systems for demanding clients  Knowledge of emerging technologies and/or open-source software What We Offer Salary package w/ competitive benefits according to qualifications and experience Opportunities to take responsibility and grow professionally A positive and collaborative work culture Check out what employees say about us on Glassdoor  Working at a leading open-source company
Equal Opportunities Employer - Statement
Liferay is committed to the equal treatment of all candidates, customers, and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment to eliminate discrimination against any job applicant or employee based on race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.

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