Product Support Executive
2 months ago
Productsupport Executive (A great role forsomeone interested in pursuing a future career as a productmanager. Perfect for someone shifting careers from customer supportat a product company or a software tester at a productcompany).
JobBrief:This is aRole for an extroverted software tester with great written& oral communication or a product support executive. Anyone well versed with any transport management applications such asRoutematic/ Moveinsync etc will be looked upon favourably. Workwould be in shifts 6am to 3 pm first shift / 11am to 8pm secondshift.
ResponsibilitiesKeyResponsibility Areas(KRAs)
- Learn theproduct well and providing timely & accurate assistance tousers
- Understand user/product lifecycle andproactively intimate users to takeaction
- Collect and update data andconfigurations into the product.
- Generatebusiness intelligence from the product whenrequired.
- Volumeof users managed/supported effectively
- Qualityof supportprovided
PreRequisites:
- Exceptionalcomfort with excel and managing/ manipulatingdata
- Exceptional quality of communication(clarity proactiveness & closedloop communication) on bothoral and written channels.
- Product companybackground as a software tester/ customer supportexecutive.
- Flair for understanding user needsand how technology works.
- Proven ability tofollow process and
- organised/structuredapproach to work
- Minimum 1 year of workexperience.
Qualifications
- ECTCrange :upto 21k/m (1yrs)
- Max Hike30%
- Notice period :Joining at theEarliest.
- Shift timing: 6am to 3 pmfirst shift / 11 am to 8pm secondshift.
- Total experience: 1years
- Relevant experience: transportmanagement
- Skill 1: oral & writtencommunication
- Skill 2: Excelexperience.
- Will 1: to work from the office andchange shifts in case of emergency.
- Will 2: tosign an agreement to work for 2 years & submitoriginals
- Work Type: work FromOffice:
transportsystems,product support,customersupport,communication,software,excel,management,softwaretesting
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