Product Support Executive

2 months ago


Bengaluru, India Nvs Travel Solutions Pvt ltd Full time
About thefirm:NVS TravelSolutions caters to over 30 schools and corporations which includethousands of employees and parents resulting in over 20000 users.Our application is also used by over 1000 bluecollar stakeholderslike site supervisors drivers and attenders. We pride ourselves onproviding topnotch customer support even though we are focused onbuilding new technology solutions for transportation and arerapidly expanding to top schools corporations and newcities.
Productsupport Executive (A great role forsomeone interested in pursuing a future career as a productmanager. Perfect for someone shifting careers from customer supportat a product company or a software tester at a productcompany).
JobBrief:This is aRole for an extroverted software tester with great written& oral communication or a product support executive. Anyone well versed with any transport management applications such asRoutematic/ Moveinsync etc will be looked upon favourably. Workwould be in shifts 6am to 3 pm first shift / 11am to 8pm secondshift.
ResponsibilitiesKeyResponsibility Areas(KRAs)
  1. Learn theproduct well and providing timely & accurate assistance tousers
  2. Understand user/product lifecycle andproactively intimate users to takeaction
  3. Collect and update data andconfigurations into the product.
  4. Generatebusiness intelligence from the product whenrequired.
KPIs
  1. Volumeof users managed/supported effectively
  2. Qualityof supportprovided


PreRequisites:
  • Exceptionalcomfort with excel and managing/ manipulatingdata
  • Exceptional quality of communication(clarity proactiveness & closedloop communication) on bothoral and written channels.
  • Product companybackground as a software tester/ customer supportexecutive.
  • Flair for understanding user needsand how technology works.
  • Proven ability tofollow process and
  • organised/structuredapproach to work
  • Minimum 1 year of workexperience.

Qualifications
  1. ECTCrange :upto 21k/m (1yrs)
  2. Max Hike30%
  3. Notice period :Joining at theEarliest.
  4. Shift timing: 6am to 3 pmfirst shift / 11 am to 8pm secondshift.
  5. Total experience: 1years
  6. Relevant experience: transportmanagement
  7. Skill 1: oral & writtencommunication
  8. Skill 2: Excelexperience.
  9. Will 1: to work from the office andchange shifts in case of emergency.
  10. Will 2: tosign an agreement to work for 2 years & submitoriginals
  11. Work Type: work FromOffice:
6am to 3 pmfirst shift / 11 am to 8pm (Mon toSat)

transportsystems,product support,customersupport,communication,software,excel,management,softwaretesting



  • Bengaluru, India Nvs Travel Solutions Pvt ltd Full time

    About the firm:NVS Travel Solutions caters to over 30 schools and corporations which include thousands of employees and parents resulting in over 20000 users. Our application is also used by over 1000 bluecollar stakeholders like site supervisors drivers and attenders. We pride ourselves on providing topnotch customer support even though we are focused on...


  • Bengaluru, India Nvs Travel Solutions Pvt ltd Full time

    About the firm: NVS Travel Solutions caters to over 30 schools and corporations which include thousands of employees and parents resulting in over 20000 users. Our application is also used by over 1000 bluecollar stakeholders like site supervisors drivers and attenders. We pride ourselves on providing topnotch customer support even though we are focused on...


  • Bengaluru, India Child Support Foundation Full time

    Hindi is mandatory - Initiating calls with potential customers over the phone. - Asking questions to engage customers and keep the conversation going. - Listening to the customers' needs to generate repeat sales. - Gathering and documenting customer information, payment methods, purchases, and reactions to products. - Keeping up to date on all products and...


  • Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...


  • Bengaluru, Karnataka, India Nvs Travel Solutions Pvt ltd Full time

    About Nvs Travel Solutions Pvt LtdNvs Travel Solutions Pvt Ltd is a leading provider of transportation management solutions to over 30 schools and corporations, serving thousands of employees and parents. Our application is also used by over 1,000 blue-collar stakeholders, including site supervisors, drivers, and attendants.Job Title: Product Support...

  • Product Director

    3 weeks ago


    Bengaluru, Karnataka, India Quabrick Executive Search Full time

    Product Manager - Artificial Responsibilities:- Product Oversight: Drive Product Vision, Strategy, Manage development, deployment, and optimization of AI products (e.g., co-pilots, evaluators, agents, coaches).- Cross-Functional Collaboration: Work with data scientists, engineers, designers, and business stakeholders to deliver high-quality AI products.-...


  • Bengaluru, Karnataka, India Nvs Travel Solutions Pvt ltd Full time

    About Nvs Travel Solutions Pvt LtdNvs Travel Solutions Pvt Ltd is a leading provider of transportation management solutions to over 30 schools and corporations, serving thousands of employees and parents. Our application is also used by over 1000 blue-collar stakeholders, including site supervisors, drivers, and attendants.Job BriefWe are seeking an...

  • Product Manager

    2 months ago


    Bengaluru, India Quabrick Executive Search Full time

    Product Manager - Artificial Responsibilities:- Product Oversight: Drive Product Vision, Strategy, Manage development, deployment, and optimization of AI products (e.g., co-pilots, evaluators, agents, coaches).- Cross-Functional Collaboration: Work with data scientists, engineers, designers, and business stakeholders.- Product Strategy: Define roadmap,...


  • Bengaluru, Karnataka, India Nvs Travel Solutions Pvt ltd Full time

    About NVS Travel SolutionsNVS Travel Solutions is a leading provider of transportation management solutions to over 30 schools and corporations, serving thousands of employees and parents. Our application is also used by over 1,000 blue-collar stakeholders, including site supervisors, drivers, and attendants.Job BriefWe are seeking an extroverted software...


  • Bengaluru, Karnataka, India Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.As a Product Support Supervisor at Sabre, you will be positioned at the center of the travel industry, shaping the future...


  • Bengaluru, Karnataka, India Nvs Travel Solutions Pvt ltd Full time

    About Nvs Travel Solutions Pvt LtdWe are a leading provider of transportation solutions, catering to over 30 schools and corporations with thousands of employees and parents. Our application is used by over 10000 users, and we are rapidly expanding to top schools, corporations, and new cities.Job Title: Product Support ExecutiveThis is a role for an...


  • Bengaluru, India Shan Corporate - Client Full time

    Required Customer Support Executives for our Manufacturing Company Location: Peenya, Bangalore Minimum 3 plus experience SAP SD experience is must Invoice processing Material handling experience Sales Coordination Support to Customers regarding products **Salary**: ₹500,000.00 - ₹600,000.00 per year **Benefits**: - Health insurance - Provident...

  • Production Support

    5 months ago


    Bengaluru, India Deluxe Media Full time

    Job Production Support Description The Role: **Job Description**: Interacting with the Account Managers/Clients to get the exact scope of the project requirements and the detailed list of deliverables. Estimating the time and budget of the project using various information derived from client brief, source assets, rate cards, brand guidelines and delivery...


  • Bengaluru, Karnataka, India ScaleneWorks Full time

    Product Support EngineerAt ScaleneWorks, we're looking for a skilled Product Support Engineer to join our team. As a key member of our Maintenance team, you'll play a crucial role in ensuring the smooth operation of our systems.Key Responsibilities:Facilitate the Maintenance team's activities to ensure seamless execution.Get in-sync with other facilitators...


  • Bengaluru, Karnataka, India F335 Deutsche India Private Limited, Bangalore Branch Full time

    Job Title: Production Support LeadDeutsche Bank is committed to achieving its ambitious goals in Sustainable Finance, Environmental, Social, and Governance (ESG) Risk Mitigation, as well as Corporate Sustainability. As Climate Change presents new challenges and opportunities, the Bank is investing in a Sustainability Technology Platform, Sustainability data...


  • Bengaluru, India Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...

  • Production Support

    5 months ago


    Bengaluru, India Unison Consulting Pte Ltd Full time

    Incident Management: Respond to and resolve production issues and incidents reported by end-users or automated monitoring systems. Troubleshoot problems, perform root cause analysis, and implement effective solutions to prevent recurrence. - L1 and L2 Support: Provide Level 1 and Level 2 technical support, acting as the first point of contact for issue...

  • Voice - L1 Support

    1 month ago


    Bengaluru, Karnataka, India ATS FOOD PRODUCT Full time

    Talent should have minimum 2+ Year experience in relevant technology/Project. This should exclude bench/training period. - Shifts are mandatory. - Assessments completion is mandatory, prior to attending the drive. Ensure registered mail id/phone number on Infosys portal used during registering and assessment are the same. Any changes will make the attempt...


  • Bengaluru, Karnataka, India ScaleneWorks Full time

    Key Responsibilities:As a Product Support Engineer at ScaleneWorks, you will facilitate the Maintenance team activities, ensuring seamless coordination and efficient execution.Facilitation and Coordination:Get in-sync with other facilitators and receive daily handovers.Run the daily stand-up for team members working in rotation, using Kanban...

  • Production Support

    5 months ago


    Bengaluru, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore North** *** Postal Code **560001** *** Country **India** We have openings for Production support with one of our MNC Client. Please find the details below. Loc: - Mumbai (Powai) no remote option, have to report to office - NP: - Immediate to 30days -...