Product Support Executive

3 weeks ago


Bengaluru, India Nvs Travel Solutions Pvt ltd Full time
About the firm: NVS Travel Solutions caters to over 30 schools and corporations which include thousands of employees and parents resulting in over 20000 users. Our application is also used by over 1000 bluecollar stakeholders like site supervisors drivers and attenders. We pride ourselves on providing topnotch customer support even though we are focused on building new technology solutions for transportation and are rapidly expanding to top schools corporations and new cities.Product support Executive (A great role for someone interested in pursuing a future career as a product manager. Perfect for someone shifting careers from customer support at a product company or a software tester at a product company).Job Brief: This is a Role for an extroverted software tester with great written & oral communication or a product support executive. Any one well versed with any transport management applications such as Routematic/ Moveinsync etc will be looked upon favourably. Work would be in shifts 6am to 3 pm first shift / 11am to 8pm second shift.Responsibilities Key Responsibility Areas (KRAs)

Learn the product well and providing timely & accurate assistance to usersUnderstand user/product lifecycle and proactively intimate users to take actionCollect and update data and configurations into the product.Generate business intelligence from the product when required.KPIs

Volume of users managed/supported effectivelyQuality of support provided

PreRequisites:

Exceptional comfort with excel and managing/ manipulating dataExceptional quality of communication (clarity proactiveness & closedloop communication) on both oral and written channels.Product company background as a software tester/ customer support executive.Flair for understanding user needs and how technology works.Proven ability to follow process andorganised/structured approach to workMinimum 1 year of work experience.

Qualifications

ECTC range :upto 21k/m (1yrs)Max Hike 30%Notice period :Joining at the Earliest.Shift timing: 6am to 3 pm first shift / 11 am to 8pm second shift.Total experience: 1 yearsRelevant experience: transport managementSkill 1: oral & written communicationSkill 2: Excel experience.Will 1: to work from the office and change shifts in case of emergency.Will 2: to sign an agreement to work for 2 years & submit originalsWork Type: work From Office:6am to 3 pm first shift / 11 am to 8pm (Mon to Sat)transport systems,product support,customer support,communication,software,excel,management,software testing

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