Lead Service AnalystPermanent contractBangalore, India
4 weeks ago
Lead Service Analyst
Permanent contract|Bangalore|IT (Information Technology)
Lead Service Analyst
Bangalore, India Permanent contract IT (Information Technology)
Responsibilities
Deploy, execute and improve Information Technology infrastructure Library (ITIL) processes for the Business Process/ Business chain.• Apply ITIL best-practices and methodologies. Propose changes to the existing processes and contribute to the evolution of new model/process.
• Accountable for production issues from incident occurrence, remediation to Root Cause Analysis (RCA) and follow-up and Publish Post Mortems.
• Prepare, publish and monitor process documentation and process reports.
• Track, evaluate and drive process improvements and concerns. Monitor and correct process non-compliance.
• Generate Key Performance Indicator (KPI)s and Key Risk Indicator (KRI)s.
• Execute controls at defined time and accuracy.
• Lead the creation, implementation and monitoring of an effective governance with all the regional stakeholders.
• Perform trend analysis and suggest improvements on innovation and modernization.
• Follow-up on end-to-end Business process / Business chain.
• Focus on SLA definition, Review, Monitoring and Reporting of all critical processes.
• Strengthen business chain monitoring in co-ordination with Production chapters.
Profile required
Experience Req: 6 to 9 Years
Experienced at managing escalations and Problem Managment.
Managing the stakeholder meetings with appropriate analysis on the trend, proactive measures and post incident reviews & all aspects of Problem Management.
Environment
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status"
Why join us
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin,genetics, disability, age, or veteran status"
-
Bengaluru, India Société Générale Assurances Full timeCyber Security Lead AnalystPermanent contract|Bangalore|Innovation / Project / OrganizationCyber Security Lead AnalystBangalore, IndiaPermanent contractInnovation / Project / OrganizationResponsibilities1. Perform manual penetration testing and vulnerability assessment for internal, external perimeter, web applications, IT infrastructure, end-points, cloud...
-
Bengaluru, India Société Générale Assurances Full timeCyber Security Lead AnalystPermanent contract|Bangalore|Innovation / Project / OrganizationCyber Security Lead AnalystBangalore, IndiaPermanent contractInnovation / Project / OrganizationResponsibilities1. Perform manual penetration testing and vulnerability assessment for internal, external perimeter, web applications, IT infrastructure, end-points, cloud...
-
Bengaluru, Karnataka, India Société Générale Assurances Full timeCyber Security Lead AnalystPermanent contract|Bangalore|Innovation / Project / OrganizationCyber Security Lead AnalystBangalore, IndiaPermanent contractInnovation / Project / OrganizationResponsibilitiesPerform manual penetration testing and vulnerability assessment for internal, external perimeter, web applications, IT infrastructure, end-points, cloud...
-
Bengaluru, India Société Générale Assurances Full timeBusiness AnalystPermanent contract|Bangalore|Innovation / Project / OrganizationBusiness AnalystBangalore, IndiaPermanent contractInnovation / Project / OrganizationResponsibilities• Understand user expectations and develop functional requirements and raises clarifications with stakeholders.• Give Knowledge Transfer to the development team on Functional...
-
Bengaluru, Karnataka, India Société Générale Assurances Full timeBusiness AnalystPermanent contract|Bangalore|Innovation / Project / OrganizationBusiness AnalystBangalore, IndiaPermanent contractInnovation / Project / OrganizationResponsibilities Understand user expectations and develop functional requirements and raises clarifications with stakeholders. Give Knowledge Transfer to the development team on Functional...
-
Bengaluru, Karnataka, India Société Générale Assurances Full timeBusiness AnalystPermanent contract|Bangalore|IT (Information Technology)Business AnalystBangalore, IndiaPermanent contractIT (Information Technology)Responsibilities Should Coordinate with team members , Paris counterparts and work independently. Understanding the business requirements, discuss with Business users. Should be able to write mapping documents...
-
Bengaluru, India Société Générale Assurances Full timeCyber Security Senior AnalystPermanent contract|Bangalore|Innovation / Project / OrganizationCyber Security Senior AnalystBangalore, IndiaPermanent contractInnovation / Project / OrganizationResponsibilitiesManagement of Detailed User Access Review recertification campaign: manage the certification campaign in all her phases(preparation, review, revocation)...
-
Bengaluru, India Société Générale Assurances Full timeCyber Security Senior AnalystPermanent contract|Bangalore|Innovation / Project / OrganizationCyber Security Senior AnalystBangalore, IndiaPermanent contractInnovation / Project / OrganizationResponsibilitiesManagement of Detailed User Access Review recertification campaign: manage the certification campaign in all her phases(preparation, review, revocation)...
-
Bengaluru, Karnataka, India Société Générale Assurances Full timeCyber Security Senior AnalystPermanent contract|Bangalore|Innovation / Project / OrganizationCyber Security Senior AnalystBangalore, IndiaPermanent contractInnovation / Project / OrganizationResponsibilitiesManagement of Detailed User Access Review recertification campaign: manage the certification campaign in all her phases(preparation, review, revocation)...
-
Bengaluru, India Société Générale Assurances Full timeBusiness AnalystPermanent contract|Bangalore|IT (Information Technology)Business AnalystBangalore, IndiaPermanent contractIT (Information Technology)ResponsibilitiesJD :• 8+ years of experience in Data projects (Datawarehouse or Datalake) preferably in Banking Domain• Able to performing Gap / Root cause analysis• Hands-on Business Analysis skill with...
-
Bengaluru, Karnataka, India Société Générale Assurances Full timeBusiness AnalystPermanent contract|Bangalore|IT (Information Technology)Business AnalystBangalore, IndiaPermanent contractIT (Information Technology)ResponsibilitiesJD : 8+ years of experience in Data projects (Datawarehouse or Datalake) preferably in Banking Domain Able to performing Gap / Root cause analysis Hands-on Business Analysis skill with experience...
-
Bengaluru, Karnataka, India Société Générale Assurances Full timeLead Service Analyst Bangalore, India Permanent contract IT (Information Technology) Responsibilities Deploy, execute and enhance Information Technology Infrastructure Library (ITIL) processes for the Business Process/Business chain. Implement ITIL best practices and methodologies. Recommend changes to current processes and contribute to the development...
-
Service AnalystPermanent contractBangalore, India
2 months ago
Bengaluru, India Société Générale Assurances Full timeService Analyst Permanent contract|Bangalore|Risks Service Analyst Bangalore, India Permanent contract Risks Responsibilities 1. Perform the impact analysis and validate the scope and the participants of the exercise. 2. Write the draft version of the Terms of reference document 3. Prepare presentations to business lines 4....
-
Bengaluru, India Société Générale Assurances Full timeService Analyst Permanent contract|Bangalore|Risks Service Analyst Bangalore, India Permanent contract Risks Responsibilities 1. Perform the impact analysis and validate the scope and the participants of the exercise. 2. Write the draft version of the Terms of reference document 3. Prepare presentations to business lines 4....
-
Bengaluru, Karnataka, India Société Générale Assurances Full timeService Analyst Permanent contract|Bangalore|Risks Service Analyst Bangalore, India Permanent contract Risks Responsibilities 1. Perform the impact analysis and validate the scope and the participants of the exercise. 2. Write the draft version of the Terms of reference document 3. Prepare presentations to business lines 4. Prepare the tools...
-
Bengaluru, Karnataka, India Société Générale Assurances Full timeLead Business AnalystCDI|Bangalore|Innovation / Digital / Projet / OrganisationLead Business AnalystBangalore, IndeCDIInnovation / Digital / Projet / OrganisationVos missions au quotidienUnderstand user expectations and develop functional requirements and raises clarifications with stakeholders. Give Knowledge Transfer to the development team on Functional...
-
Bengaluru, India Société Générale Assurances Full timeLead Business Analyst CDI|Bangalore|Innovation / Digital / Projet / Organisation Lead Business Analyst Bangalore, Inde CDI Innovation / Digital / Projet / Organisation Vos missions au quotidien Understand user expectations and develop functional requirements and raises clarifications with stakeholders. • Give Knowledge Transfer...
-
Bengaluru, Karnataka, India Société Générale Assurances Full timeLead Business AnalystCDI|Bangalore|Innovation / Digital / Projet / OrganisationLead Business AnalystBangalore, IndeCDIInnovation / Digital / Projet / OrganisationVos missions au quotidienUnderstand user expectations and develop functional requirements and raises clarifications with stakeholders. Give Knowledge Transfer to the development team on Functional...
-
Bengaluru, Karnataka, India Société Générale Assurances Full timeBusiness Analyst Permanent contract|Bangalore|Innovation / Project / Organization Business Analyst Bangalore, India Permanent contract Innovation / Project / Organization Responsibilities • Understand user expectations and develop functional requirements and raises clarifications with stakeholders. • Give Knowledge Transfer to the...
-
Bengaluru, India Société Générale Assurances Full timeCyber Security Lead Analyst Permanent contract|Bangalore|Innovation / Project / Organization Cyber Security Lead Analyst Bangalore, India Permanent contract Innovation / Project / Organization Responsibilities 1. Perform manual penetration testing and vulnerability assessment for internal, external perimeter, web applications, IT...
