Operations Manager

7 months ago

Hyderabad, India Yashoda Hospitals Full time

Responsibilities:

Responsible for end to end process of Patient Care – Medical, Financial, Administrative,Logistic co-ordination.

Medical Tourism ID & International Services ID –
a) In close association with Office Co-ordinator at corporate office MONITOR the exchange of mails between Units (Medical/Doctors/CC Officers, Billing & Managers)
b) Interfere in case of clarification, billing escalations and query management – timely responses.

Noting Patient Arrival Details – Taking Prior Appointments with the Specialists for the Date of Arrival.

Co-ordinating their Medical Evaluation, Treatment Plan and ensuring adherence to the given Estimate

Consulting with the Treating Specialists and their team for change of treatment and additional procedures and informing Corporate and respective Managers.

Co-ordinating with the Billing team in collecting the Estimate amount & GOP’s (credit billing) and convincing duly the patient on extra charges for additional procedures and change of treatment plans

Patients and their attendants Care & Complaints: Issues like Food, SIM Cards (Telephone & Communication), Translator’s, Guest House, Hotels, Forex & petty necessities.

FRRO Co-ordination with the Customer Care executives.

Translator co-ordination and their attendance regulation in conjunction with respective managers.

Cross Selling of Health Packages, Consultations & minor procedures to Patient’s Attendants.

Co-ordination with Customer Care executives for City Tour & tourism, shopping, Change of ticket and departure formalities.

Discharge Summaries, “DAILY CLINICAL UPDATE” reporting & Final Bill copies to be mailed to the Corporate as & when and on a daily basis.

Reporting Personnel – (Administratively & Functionally) All the 3 Units International – Relational Ship Officers, Executives, PRO’s and Billing Executives.

Airport Counter – Monitoring and reports – Bimonthly from Airport Services Manager & Senior Executive.

International Guest House – Monitoring and Maintenance (Below are the responsibilities of CC Executive – Monitoring required)
a) Managing the Logistics, Housekeeping, maintenance, rent & issue
b) Co-ordinating with International Managers for Guest House Occupancy

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