Customer Care Executive
4 weeks ago
1. Responsibility to receive/make comprehensive inbound, as well as outbound telemarketing, follow call at the designated branch. should be able to explain the concept of Deposit, Gold Loan, and Other Products either over the phone itself or by inviting them to the office.
2. Responsible for maintaining and updating of CCE Register, Conversion register, and prospects register and getting them checked by BM on a daily basis moreover she is responsible for maintaining a computerized database and ensuring both customer profile and contact details.
3. Should have precise knowledge about all products.
4. Proper filing of application along with KYC in all Products and customers.
5. Tele-calling / Follow up on leads given by branch staff/sales team and Corporate office.
6. Coordinate customer walk-in branch. Explain product details to customers and suggest schemes based on need analysis.
7. Conduct self-gold appraisal and gold valuation and inform gold loan amount. Manage gold valuation process including verifying the ID Proof/address of the customer.
8. Update valuation details in the system i.e. Gold portal and loan booking system.
9. Process understanding, KYC Knowledge, understanding of the documentation required, Product /Competition Knowledge, timely checking of the purity of Acid & Salt.
10. Gold loan file disbursal in the system & Ensure loan processing is completed within stipulated TAT.
i. Complete the Pledge form/Gold application form with the signature of the Customer, the Appraiser, and the BM/AM.
ii. Handover the details to the Cashier for the payment of the amount
iii. Responsible for proper packing of Gold as per policy
iv. Safe Custody of gold packets in the office, record it as per process.
v. Ensure the pawn ticket is handover to the customer.
11. Customer follow-ups
i) Coordinate with the central tele-calling team for collections follow-up for payments from overdue borrowers.
ii) Follow up with pending customer and ensure that customer does not cross 60 days bucket.
iii) Timely issuing 3 months / 6 months / 9 Months / 4th & Final Notice to over dues customers & maintain Gold Loan Notice Register on proper way.
12. Maintaining the following Gold Loan Related Registers as per policy.
i) Gold Loan Register
ii) Gold In & Out Register
iii) Gold Loan Notice Register
iv) Gold Loan Take Over Register
13. Ensure to Gold Audit compliance is fulfilled within a specific period and also support Auditors to cooperate fully with all internal audits.
14. Take care of the Auction Gold process.
15. Maintain clean and tidy checkout areas.
16. Business Loan/Personal Loan entry
17. Take care of Loan refinance
18. Sub Debt Reg, Loan Reg. Other Registers are to be maintained.
19. Should call all customers before the due date of their interest payment or loan repayment.
20. Should make at least 20 new customers productive telephonic calls every day without fail.
21. Contact all customers who have defaulted in the daily collection.
22. Should ensure that daily CRE Report & Marketing Report before 5.30 PM every day to HO.
23. The above duties and responsibility are only illustrative, not exhaustive, Customer Care Executive can also be assigned any other duty as required from time to time.
-
Customer care executive
2 weeks ago
Hyderabad, Telangana, India Varun Motors Private Limited Full timeDear Female Candidates, Greetings from VARUN MOTORS PVT LTD We are hiring for CUSTOMER CARE EXECUTIVE/ TELE-CALLER Looking for enthusiastic candidates who want to build their carrier in customer service with having excellent English grammar written and verbal skillsNOTE:Must have Excellent Communication skills in English grammar Job Role : Designation :...
-
Customer Care executive
2 weeks ago
Hyderabad/ Secunderabad, India timesjobs Full timeJOB DETAILS1) Contact businesses or private individuals by phone2) Deliver prepared sales scripts to persuade potential customers to purchase a product or service3) Describe products and services4) Respond to questions5) Identify and overcome objections6) Take the customer through the sales process7) Obtain customer information8) Obtain possible customer...
-
Customer Care executive
2 weeks ago
Hyderabad/ Secunderabad, India timesjobs Full timeJOB DETAILS1) Contact businesses or private individuals by phone2) Deliver prepared sales scripts to persuade potential customers to purchase a product or service3) Describe products and services4) Respond to questions5) Identify and overcome objections6) Take the customer through the sales process7) Obtain customer information8) Obtain possible customer...
-
Customer Care Executive
1 day ago
Hyderabad/ Secunderabad, India timesjobs Full timeJOB DETAILS1) Answer/Make calls professionally to provide information about products and services.2) Prepare quotes for the customers and answer their emails.3) Ensure full customer satisfaction.MUST HAVE SKILLS1) Very Fluent English.2) Passionate and hardworking.3) Confident and a good sense of humor.4) 1-week training will be provided on the tools we use...
-
Customer Care Executive
1 day ago
Hyderabad/ Secunderabad, India timesjobs Full timeJOB DETAILS1) Answer/Make calls professionally to provide information about products and services.2) Prepare quotes for the customers and answer their emails.3) Ensure full customer satisfaction.MUST HAVE SKILLS1) Very Fluent English.2) Passionate and hardworking.3) Confident and a good sense of humor.4) 1-week training will be provided on the tools we use...
-
Customer Care Executive
6 days ago
Hyderabad, India Prepster Uniforms Full timeWe are looking for a customer care executive for a school uniform company. Customer service experience is an advantage. **Job Type**: Contractual / Temporary Contract length: 2 months **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift - Morning shift - Weekend availability **Speak with the employer** +91 7305015880 Expected Start...
-
Customer Care Executive
1 day ago
Hyderabad/ Secunderabad, India SEVEN CONSULTANCY Full timeApply for Customer Care Executive, Career Progress Consultants in Hyderabad/ Secunderabad for 0 - 3 Year of Experience on
-
Customer Care Executive
1 day ago
Hyderabad/ Secunderabad, India SEVEN CONSULTANCY Full timeApply for Customer Care Executive, Career Progress Consultants in Hyderabad/ Secunderabad for 0 - 3 Year of Experience on TimesJobs.com.
-
Customer Care Executives
4 weeks ago
hyderabad, India Yashoda Hospitals Full timeCustomer Care Executives / Senior Executives – Doctors (BDS/Physios/BHMS) & Medical Personnel or MHA’s Responsibilities: Noting Patient Arrival Details – Taking Prior Appointments with the Specialists for the Date of Arrival Co-ordinating their Medical Evaluation, Treatment Plan and ensuring adherence to the given Estimate Consulting...
-
Customer Care Executives
4 weeks ago
Hyderabad, India Yashoda Hospitals Full timeCustomer Care Executives / Senior Executives – Doctors (BDS/Physios/BHMS) & Medical Personnel or MHA’s Responsibilities: Noting Patient Arrival Details – Taking Prior Appointments with the Specialists for the Date of Arrival Co-ordinating their Medical Evaluation, Treatment Plan and ensuring adherence to the given Estimate Consulting with...
-
Customer Care Executive
6 days ago
Hyderabad, India Hirefaast Full time**Role : Customer care executive**: - Years of exp : 0-3 yrs - Location: Hyderabad - Work Mode : Hybrid **Qualifications**: - 0-3 years of experience. - Should be adept at written and verbal communication. - Should have an affinity and love for online marketing. **Responsibilities**: - Understanding a customer well to be able to suggest the right gift...
-
Customer Care Executive
6 days ago
Hyderabad, India Hirefaast Full time**Role : Customer care executive**: - Years of exp : 0-3 yrs - Location: Hyderabad - Work Mode : Hybrid **Qualifications**: - 0-3 years of experience. - Should be adept at written and verbal communication. - Should have an affinity and love for online marketing. **Responsibilities**: - Understanding a customer well to be able to suggest the right gift...
-
Customer Care Executive
5 days ago
Hyderabad, India Conneqt Business Solutions Limited Full timeCustomer Care Executive Should be flexible for all the shifts Hindi and english Mandatory Undergrads & Graduation **Salary**: ₹15,000.00 - ₹17,000.07 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Rotational shift Ability to commute/relocate: - Hyderabad, Telangana: Reliably commute or planning to relocate before...
-
Customer Care Executive
4 weeks ago
hyderabad, India DS Research Full timeCustomer Care Executive Hyderabad We are looking for a friendly and professional Receptionist to join our team at D.S. Research Centre. As a Customer Care Executive , you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming...
-
Customer Care Executive
4 weeks ago
Hyderabad, India DS Research Full timeCustomer Care Executive Hyderabad We are looking for a friendly and professional Receptionist to join our team at D.S. Research Centre. As a Customer Care Executive , you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming patients...
-
Customer Care Executive
4 days ago
Hyderabad, India VTekis Consulting LLP Full timeCustomer care Executive Organization Name : Anmol Constructions Location : Hitech city, Hyderabad Experience : 6months or 1 year Salary : 20,000 per month Gender : females only Languages must fluent In English, Hindi, Telugu IMMEDIATE Joiners.... **Salary**: ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Day...
-
Customer Care Executive
7 days ago
Hyderabad, India Datalake Solutions Full timeRole: Customer Care Executive. To be able to support our Sales people on field and receive calls from customers in India and USA. Data Entry Job to support the field employees. Fluent in speaking in Languages: Telugu, Hindi, English Excellent Interpersonal Skills. Experience: 1-2 years. About the Company: Your Buddy is a Merchant Centric product where...
-
Hyderabad, India Quality Council Of India Full timeJob Requirements Job Title: Customer Care Executive at QUALITY COUNCIL OF INDIA - BPO / Customer Care Role in Hyderabad, TelanganaCompany Name: QUALITY COUNCIL OF INDIALocation: Hyderabad, TelanganaSalary: â¹12,000 - â¹16,000 per monthQualification: 12th Standard / PUCJob Description:Handle incoming customer calls and emails in a professional and...
-
Customer Care Executive
7 days ago
Hyderabad, India Trinity Fertility Hospitals Full timeHiring for Customer Care Executives for a Domestic Healthcare BPO. Need proficiency in Telegu and decent conversational skills in Hindi and English. Need 1-2 years of experience in a Domestic Voice BPO. Freshers may be considered if they have good communication skills **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹15,000.00 -...
-
Customer Care Executive
7 days ago
Hyderabad, India Epitome TRC Full timeJob description: Location: Hyderabad,Telangana. Qualification: Graduation. Experience: 0 to 2 years. Immediate Joiner preferred. Languages : English, Telugu, and Hindi. Designation: Customer Care Executive (Full-Time voice profile) Job Role: Should be comfortable with rotational shift and Night Shift (NO NIGHT SHIFT FOR FEMALES) Skills Required: -...