Deployment Engineer
1 month ago
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence
Overview
The Field Support area is responsible for providing on-site technical or non technical product support and service to customers.
Responsibilities
Requirement:
BE/B Tech in Computer Science, Electronics, and Communications Engineering
4+ years of relevant deployment support experience in the Telecom domain.
Troubleshooting deployment issues in order to fix bugs in software or hardware components
Providing technical support to clients in order to help them troubleshoot their own issues
Working with clients to develop a deployment plan that meets their needs
Monitoring and maintaining the health of servers and other network devices
Deploying new systems, updating existing systems, or decommissioning old systems as needed Operating Systems: Solaris, Linux, and Windows
Databases: Oracle 11g, 12c, 19c, and MySQL
Basic knowledge of SQL queries, UNIX shell scripting, networking concepts, routers, and switches
Redhat certification will be added advantage.
A good understanding of shell scripting will be added advantage
System administration, installation, regular maintenance, and patch implementation
Provide on-site support (international travel), if required
High analytical, and problem-solving abilities
Good verbal and written communication skills
Quick in learning new problem areas and technologies
Available for late-night calls to support overseas customers.
Qualifications
R&R:
Work on the deployment of the system/database starting from OS.
Work with clients to support pre-ATP before system handover.
Work on the deployment of new patches related to application, OS, and database.
Work on complex problems and carry out exhaustive investigation/analysis along with necessary follow-up activities to identify the root cause and key out effective workarounds to resolve the field issues
Discussed with the customer to understand the requirement & debugging of issues.
Prioritize and stimulate requisite escalations and maintain high standards of cross-functional communication to ensure visibility, traction, and ultimate closure
Carry out system/database administration, proactive maintenance, and software and hardware upgrades on a timely basis
Formulate technical action plans for analyzing and resolving end-to-end solutions, devise effective and speedy recovery of processes to meet the service SLAs
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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