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Project Manager

2 months ago


Gurugram, India Intense Technologies Limited Full time
Role expectations: SCOPP Migration Delivery and Operation Support
Target Market : Customer Communication, Insurance lifecycle
Mandatory expectation: Technical background and Insurance domain knowledge
Technology domain expertise: AWS Cloud, Apache Tomcat, Postgres, Linux
Special attributes: Client management
Possess knowledge of insurance processes and various Lines of Business (LOB), with familiarity in core insurance applications such as Ingenium.
Facilitate coordination between the client and the development team to ensure the seamless operation of the CCM application.
Act as the primary point of contact (SPOC) for clients, addressing and resolving their concerns effectively.
Lead Daily Stand-up Meetings (DSM) and assign tasks to team members accordingly.
Oversee project timelines to ensure smooth execution and timely completion of deliverables.
Spearhead the planning and execution of IT programs and projects, ensuring alignment with organizational objectives.
Collaborate with stakeholders to define project scope, objectives, and deliverables.
Identify, manage, and mitigate project risks, issues, and dependencies.
Establish project milestones and track progress to ensure on-time delivery.
Facilitate communication and coordination across cross-functional teams to maintain clear expectations and accountability.
Address and resolve technical inquiries from clients concerning project details.
Monitor project progress and performance, providing regular status updates to stakeholders.
Ensure high levels of client satisfaction through proactive communication and effective issue resolution.
Managed a team of over 20 professionals, including development, QA, BSA, and operations support teams.
Engage in daily client interactions to foster strong working relationships.
Clearly document the scope of work to guide the development process effectively.
Track and share efforts for change requests, ensuring Purchase Order (PO) processing is followed and maintaining a weekly CR tracker for all stakeholders.
Conduct weekly governance calls with clients and publish Weekly Status Reports (WSR) and project updates to internal team leads. · Ensure all project documentation is accurate, up-to-date, and accessible to relevant stakeholders.
Apply Agile methodologies effectively, with a strong understanding of their practical implementation.
Demonstrate a solid understanding of project management methodologies, tools, and processes throughout the project lifecycle, particularly those outlined in the Project Management Body of Knowledge (PMBOK).