Oracle Fusion Financial Support Analyst

4 months ago

Gurugram, India NCR Corporation Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Responsibilities for cloud support
• You will assist in maintaining and supporting Oracle Cloud Financials, Procurement and system integration troubleshooting

• Provide day-to-day functional support and management of internal Oracle support tickets

• Create and make changes to accounts in Active Directory, email, and internal business applications

• Assist with troubleshooting network connectivity between sites when necessary

• Required to provide support after main hours to complete support and project tasks

• Act as a liaison and foster positive relationships between business partners and IT team

• You'll help bridge any system gap to solve functional and operational challenges using technology solutions

• Perform ongoing system routine maintenance, performance tuning and user management

• Resolve system issues by proposing feasible solutions and follow-through to efficient resolution

• Manage service request tickets while handling escalations with Oracle

Qualifications for cloud support
• Must be able to work under pressure, take clear ownership of issues and drive to ensure successful closure for the customer, peers and IT Production

• GIT (but, will get training on this)

• Jira ticketing system

• Experience doing application operational support in a Sitecore environment

• Mongo DB administration and setup

• Must have at least 2-3 years of experience in Oracle Cloud Support for Oracle Finance Modules like General Ledger, Accounts payable, Accounts Receivables and Supply chain Modules like I Procurement.

• Must have a good understanding of Close process for Oracle Modules.

Offers of employment are conditional upon passage of screening criteria applicable to the job

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