Oracle Fusion Cloud ERP Support Services Delivery Lead

5 months ago

Gurugram, India Avery Dennison Smartrac Full time

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employed more than 35,000 employees in more than 50 countries. Reported sales in 2021 were $ billion. Learn more at .

Job Description

Summary of the position:

We seek a highly motivated and talented individual for the Oracle Fusion support services delivery lead role. In this position, you will lead Oracle Fusion's technical and functional support analysts. 

You will collaborate with cross-functional teams, to ensure successful support services delivery. Your expertise in Oracle Fusion ERP Cloud will be crucial in the success of support services delivery. This role involves providing functional and technical expertise, overseeing incident resolution, coordinating with stakeholders, and driving continuous improvement initiatives to enhance support services.

Key Responsibilities:

Team Leadership:

Lead and manage a team of Oracle Fusion support engineers, providing guidance, mentoring, and performance feedback. Foster a collaborative and supportive team environment focused on delivering high-quality support services. Juggle multiple and conflicting priorities in a timely and sensitive way

Incident Management:

Oversee the resolution of incidents related to Oracle Fusion applications, ensuring timely response, escalation, and resolution according to established SLAs / KPIs. Coordinate with internal teams, AMS partners, third-party vendors, and Oracle support to address complex technical and functional issues and minimize downtime. Coordinate and collaborate with teams of geographically dispersed resources to deliver optimal support services  Deliver end-user satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution

Problem Management:

Implement a proactive problem management process to identify and address recurring issues and root causes within the Oracle Fusion environment. Collaborate with cross-functional teams to implement permanent fixes and preventive measures to improve system stability and reliability.

Service Improvement:

Continuously evaluate and improve support systems, procedures, and workflows to enhance service delivery efficiency and effectiveness. Identify opportunities for automation, standardization, and optimization to streamline support operations and improve customer satisfaction. Work with multiple teams to determine necessary activities to deliver projects throughout the given service line or function successfully Continuously improving the Oracle Fusion Support delivery model and strategy Monitoring internal processes to deliver services to meet contractual obligations

Stakeholder Communication:

Serve as the primary point of contact for stakeholders, including business users, IT teams, and senior management, regarding Oracle Fusion support issues, status updates, and service improvements. Communicate effectively with stakeholders to manage expectations, provide regular updates, and solicit feedback to drive continuous improvement.

Vendor Management:

Manage relationships with Oracle and third-party vendors, including contract negotiations, service level agreements, and performance evaluations. Collaborate with vendors to escalate critical issues, request support, and influence product roadmaps to align with business needs.

Qualifications

Education:

A degree in Computer Science and/or Engineering or equivalent experience

Qualifications:

Minimum 10+ years experience in IT Support Services Delivery  5+ years of experience in Oracle Fusion applications support, with at least two years in a leadership or managerial role. Advanced knowledge of Oracle Fusion Cloud ERP functional modules  Advanced knowledge of Oracle Fusion Cloud ERP technical modules and infrastructure  Knowledge of Oracle integration cloud product is a plus Excellent relationship-building and interpersonal skills, including cross-cultural competence Strong leadership qualities and a passion for working with high-performing teams Knowledge and/or certifications with ITIL v2, 3 or 4 Strong written and verbal communication and presentation skills High comfort level with proactively engaging with end-users Strong listening skills and ability to ask practical questions, understand end-users' priorities and anticipate their needs Advanced analytical and problem-solving skills Strong organizational skills with attention to detail and the ability to learn quickly Strong technical expertise in Oracle Fusion applications, including configuration, extension, troubleshooting, and performance tuning. Experience with incident, problem, and IT service management (ITSM) processes and tools. Excellent leadership and team management skills, with the ability to motivate and develop a high-performing support team. Effective communication and interpersonal skills, with the ability to interact confidently with stakeholders at all levels of the organization. Proven ability to drive continuous improvement initiatives and implement best practices to enhance support services. Oracle certifications (, Oracle Cloud Infrastructure Certified Associate) are a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Oracle Fusion Support Consultant

    2 months ago

    Delhi NCR/Gurgaon/Gurugram, India Pyramid Placements Full time

    Early Joiners Preferred Location : Gurgaon Office ,WFO Job Description :Roles & Responsibilities :Team Leadership :- Lead and manage a team of Oracle Fusion support engineers, providing guidance, mentoring, and performance feedback.- Foster a collaborative and supportive team environment focused on delivering high-quality support services.- Juggle multiple...

  • Oracle Fusion Support Lead

    4 weeks ago

    Delhi NCR/Gurgaon/Gurugram, India Pyramid Placements Full time

    Early Career Advancement Opportunities Location : Pyramid Placements Office ,WFO Job Description :Leadership Roles :• Lead and manage a team of Oracle Fusion support engineers, providing guidance, mentoring, and performance feedback.• Foster a collaborative and supportive team environment focused on delivering high-quality support services.• Juggle...

  • ERP Cloud Fusion and Oic

    2 months ago

    Gurugram, Haryana, India NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. ERP Fusion Cloud with OIC Location : Gurgaon Position Summary- We are seeking...

  • SCM/ERP Cloud Apex Techno/Functional

    6 months ago

    Gurugram, India Oracle Full time

    Position is for a Techno/Functional Implementation Specialist, with implementation background in Oracle SCM/ERP Cloud Applications.  As an Oracle SCM/ERP Cloud Techno/Functional specialist, you will be working both at offshore and onshore client engagements. Collaborate with business stakeholders to understand their functional requirements and translate...

  • Oracle | Oracle Fusion Financials Solution Architect | gurugram

    7 days ago

    gurugram, India Oracle Full time

    The Fusion Financials Architect will leverage their extensive experience in presales and delivery to design, implement, and optimize Oracle Fusion Financials solutions. This role involves engaging with clients during the presales phase to understand their needs, crafting tailored solutions, and leading the delivery of these solutions to ensure successful...

  • Oracle | Oracle Fusion Financials Solution Architect | gurugram

    7 days ago

    gurugram, India Oracle Full time

    The Fusion Financials Architect will leverage their extensive experience in presales and delivery to design, implement, and optimize Oracle Fusion Financials solutions. This role involves engaging with clients during the presales phase to understand their needs, crafting tailored solutions, and leading the delivery of these solutions to ensure successful...

  • Oracle Fusion Financials Solution Architect

    7 days ago

    Gurugram, India Oracle Full time

    The Fusion Financials Architect will leverage their extensive experience in presales and delivery to design, implement, and optimize Oracle Fusion Financials solutions. This role involves engaging with clients during the presales phase to understand their needs, crafting tailored solutions, and leading the delivery of these solutions to ensure successful...

  • Oracle Fusion Financials Solution Architect

    7 days ago

    Gurugram, India Oracle Full time

    The Fusion Financials Architect will leverage their extensive experience in presales and delivery to design, implement, and optimize Oracle Fusion Financials solutions. This role involves engaging with clients during the presales phase to understand their needs, crafting tailored solutions, and leading the delivery of these solutions to ensure successful...

  • Sales Admin

    1 month ago

    Gurugram, Haryana, India CIS IT Solutions Full time

    Opportunities at CIS are combination of growth, continuous innovation and a great work culture. CIS offers challenging assignments, world-class working environment, professional management and ample opportunities to train, learn, and execute the most demanding projects, and in turn, get recognition in the form of exceptional rewards. As you scale newer peaks...

  • Oracle Fusion Technical

    4 weeks ago

    gurugram, India NCR Voyix Full time

    About Company:NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Sr Manager, CSS Global SaaS

    6 months ago

    Gurugram, India Oracle Full time

    Overview  The Customer Success Services (CSS) is a unit within the Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. CSS...

  • Oracle Integration Cloud

    6 months ago

    Gurugram, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Oracle Fusion Technical

    4 weeks ago

    Gurugram, India NCR Voyix Full time

    About Company:NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Oracle Fusion Technical

    4 weeks ago

    Gurugram, India NCR Voyix Full time

    About Company:NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Oracle Fusion Technical

    2 weeks ago

    gurugram, India NCR Voyix Full time

    About Company: NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Oracle Fusion Technical

    4 weeks ago

    Gurugram, India NCR Voyix Full time

    About Company: NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Oracle Fusion Technical

    4 weeks ago

    gurugram, India NCR Voyix Full time

    About Company:NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Tam - Oracle Dba

    2 weeks ago

    Gurugram, Haryana, India Oracle Full time

    Career Level - IC4 **Project Planning & Execution**: - Develop and manage comprehensive project plans, defining project scope, goals, timelines, deliverables, and resources needed. - Coordinate with various stakeholders (business units, technical teams, vendors) to ensure alignment on project objectives and expectations. - Lead the planning and execution...

  • Oracle Fusion HCM Workforce Management Functional Lead

    1 month ago

    gurugram, India TrueBlue Inc. Full time

    Company: TrueBlue Inc (Product-Based)Title: Oracle Fusion HCM Workforce Management Functional LeadJob Location: RemoteShift Timings: 2PM-11PM ISTRequired Experience: 6-10 years in Oracle Fusion HCM as Functional LeadROLE OVERVIEW:The Oracle Fusion HCM Cloud Functional Lead will bridge requirements into technical capabilities and provides Oracle application...

  • Oracle Fusion Cloud

    2 months ago

    Gurugram, Haryana, India Virtusa Full time

    JD: Oracle Fusion/EBS technical consultant with experience of 8+ years in Oracle Cloud Fusion / Oracle EBS R12 and technical hands-on experience with Oracle Fusion SaaS, Oracle OIC integrations, Interfaces and Conversions, BI Reports, Oracle Forms, PL/SQL, Oracle EBS Financial interfaces, technical knowledge of GL, AP, AR, FA, PO, iExpense modules and is...