Omnichannel Solution Owner

6 months ago

Chennai, India AstraZeneca Full time

Job Title:Specialist - Omnichannel Solution Owner

Career Level - D2

Introduction to Role:

Join us as an Omnichannel Associate Solution Owner, a pivotal role in understanding the business requirements that describe omnichannel customer engagement experiences. This role is perfect for those who are proactive, collaborative, and ready to work on challenging initiatives. You will be working closely with an Omnichannel Strategist and an Omnichannel Program Manager to deliver comprehensive and actionable instructions for campaign configuration specialists. This is your chance to craft the next chapter of our growth story

Accountabilities:

As an Omnichannel Associate Solution Owner, you will be responsible for understanding how marketing tools are leveraged to build omnichannel customer engagement experiences. You will serve as the lead resource accountable for providing comprehensive instructions necessary for a team of delivery resources to enable an omnichannel campaign. You will also establish relationships with AZ subject matter authorities across respective omnichannel tools and platforms and bring to bear those relationships when sophisticated expertise is required to resolve campaign service delivery challenges.

Crucial Skills/Experience:

Bachelor’s Degree

A minimum of 5 years of experience as a business analyst responsible for understanding and recording client requirements to enable technical or operational delivery

Experience overseeing or working within a technical development and/or operational delivery team

Experience with technology tools that enable Content Production, Email Delivery and Automation, Website Assembly, and/or Digital Media optimization

Conceptual understanding of relational databases

Experience with tools associated with Task Management (ex. Jira)

Knowledge or experience with Agile ways of working

Proficiency in Adobe Campaign, Adobe Experience Manager / Web Analytics, Tealium Audience Stream, Tealium IQ

Energetic, self-motivated with demonstrated problem-solving skills

Data-driven, process-oriented, and collaborative

Solid communication skills and business analysis

Desirable Skills/Experience:

Scaled Agile Certification

Advanced Degree in a relevant field

Experience being responsible for delivery of multi or omnichannel customer experiences

Experience within Healthcare/Pharmaceutical industry

Scaled Agile Framework (SAFe)

JIRA Atlassian

Confluence

Adobe Target

Adobe Audience Manager

Complex Project Management Experience

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca?

Join a team that supports the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively and harness our transformative science. We're on a journey of growth and evolution to find better ways to translate value for the business and our patients. As a multi-cultural team, we are a winning combination of deep process knowledge, business acumen and hard work. We always go the extra mile for the collective good of the team. And with a deep personal connection to our patients, there's nowhere we'd rather be.

Are you ready to make a difference? Apply now and join us in our mission to create a better future for our patients

Date Posted

17-Jun-2024

Closing Date

14-Jul-2024

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