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Executives EXL/E/1019036
3 weeks ago
Job Description
Primary Responsibility
Primary responsibility to understand Freight invoices and subsequently enter required Data into client system as per SOP.
Performance Parameters
· Quality: Accuracy of data entry from scanned Freight invoice in client application.
· Productivity
· Schedule Adherence
· Attendance
Any other metrics agreed to within SLARole Responsibilities
· Ensure that the scanned documents are entered in client system as per the policies and procedures defined in the training (Desktop Procedures)
· Ensure that the assigned targets in accordance with SLA are met
· Ensure that the quality of the audits is in compliance with predefined parameters as defined by Process Excellence Standards.
· Identify potential areas for process improvements and highlight the same to the Assistant Manager
· Onus for self-learning and keeping oneself abreast of process updates and communications
· Ensure adherence to established attendance schedules
· Ensure adherence to EXL and Client Policies and Procedures
Primary Internal Interactions
· Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support
· Operations Manager for the purpose of settling issues left unresolved by the Assistant Manager
· Quality Associate (QA) for the purpose of seeking quality related issues. To make sure that the auditing procedures are being followed.
· CCEs (Team Members) for the purpose of seeking cooperation and clarification on process-related matters and providing assistance and support when required
· Process Trainer for escalation and training as and when required
Minimum Qualification
Graduate with computer literacy (MS Office & domain knowledge) 15 years of educationMinimum Experience
1 year + in BPO Industry/fresherTechnical Skills
Process Specific Skills
Soft Skills
Desirable Skills
· PC skills including MS Word
· Keyboarding skills (minimum 25 wpm 90% Accuracy)
· Some familiarity with American addresses, streets, town names
· Ability to communicate correctly (grammatically and contextually correct) and clearly
· Ability to read and interpret
· Attention to detail
· Self-discipline and patience
· Ability to work in a fast-paced environment
· Adaptability to change
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noida, India exl Full timeJob Description Primary Responsibility Primary responsibility to understand Freight invoices and subsequently enter required Data into client system as per SOP. Performance Parameters · Quality: Accuracy of data entry from scanned Freight invoice in client application. · Productivity · Schedule Adherence · Attendance Any...
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Noida, Uttar Pradesh, India exl Full timeJob Description Primary Responsibility Primary responsibility to understand Freight invoices and subsequently enter required Data into client system as per SOP. Performance Parameters · Quality: Accuracy of data entry from scanned Freight invoice in client application. · Productivity · Schedule Adherence · Attendance Any other metrics...
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