Executives EXL/E/1019036

3 weeks ago


Noida, India exl Full time

Job Description

Primary Responsibility

Primary responsibility to understand Freight invoices and subsequently enter required Data into client system as per SOP. 

Performance Parameters 

· Quality: Accuracy of data entry from scanned Freight invoice in client application.

· Productivity

· Schedule Adherence

· Attendance

Any other metrics agreed to within SLA

Role Responsibilities

· Ensure that the scanned documents are entered in client system as per the policies and procedures defined in the training (Desktop Procedures)

· Ensure that the assigned targets in accordance with SLA are met

· Ensure that the quality of the audits is in compliance with predefined parameters as defined by Process Excellence Standards.

· Identify potential areas for process improvements and highlight the same to the Assistant Manager 

· Onus for self-learning and keeping oneself abreast of process updates and communications

· Ensure adherence to established attendance schedules

· Ensure adherence to EXL and Client Policies and Procedures

Primary Internal Interactions

· Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support

· Operations Manager for the purpose of settling issues left unresolved by the Assistant Manager

· Quality Associate (QA) for the purpose of seeking quality related issues. To make sure that the auditing procedures are being followed.

· CCEs (Team Members) for the purpose of seeking cooperation and clarification on process-related matters and providing assistance and support when required

· Process Trainer for escalation and training as and when required

Minimum Qualification

Graduate with computer literacy (MS Office & domain knowledge) 15 years of education

Minimum Experience

1 year + in BPO Industry/fresher 

Technical Skills

Process Specific Skills

Soft Skills

Desirable Skills

· PC skills including MS Word 

· Keyboarding skills (minimum 25 wpm 90% Accuracy) 

· Some familiarity with American addresses, streets, town names

· Ability to communicate correctly (grammatically and contextually correct) and clearly

· Ability to read and interpret 

· Attention to detail

· Self-discipline and patience

· Ability to work in a fast-paced environment

· Adaptability to change 



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