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Team Leader
3 months ago
Team Leader (Bilingual - French & English) - GGN
Req ID#: 381476Gurgaon, India, IN, 122003
Job Description: Team management experience communication skills- B2 High/C1 Level - Both English & French Minimum of 1 years’ experience within a contact Centre environment as a Team Manager Experience within customer services(Voice process) Excellent leadership and communication skills Should be comfortable with rotational shifts & Week Offs Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations Energetic and motivating individual Creative thinking Education Graduate French Team Leader US -GurgaonEducation : HSC
Experience : Minimum 1 year of experience as a TL
Process : International (International Process only should apply)
Background : BPO Experience
Shift Window : 24 x 7
Weekoffs : Any 2 days in a week
Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
Skills : French Language is must & Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage
Notice Period : Minimum 30 days or immediate
Team management experience communication skills- B2 High/C1 Level - Both English & French Minimum of 1 years’ experience within a contact Centre environment as a Team Manager Experience within customer services(Voice process) Excellent leadership and communication skills Should be comfortable with rotational shifts & Week Offs Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations Energetic and motivating individual Creative thinking Education Graduate
Job Segment: Manager, BPO, Call Center, Management, Operations, Customer Service
