Manager III Program Management, ROC Quality and Training

4 weeks ago

Hyderabad, India ADCI HYD 13 SEZ Full time
Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.
As a Manager III, Program Management, you will work as a strategic advisor to the internal and external stakeholders while driving the adoption and engagement of our WW ROC programs for Relay Quality Monitoring. This role requires you to think big, dive deep and showcase your people management and program management skills. You must be highly analytical, able to work effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will lead a diverse team across various levels and capabilities (program managers, quality analysts and business analysts) to drive results for our Transportation Operations in NA and EU. You will bring innovation, passionate voice, and an ability to prioritize and execute on a fast-moving set of strategic priorities and operational initiatives. You will be responsible for developing long term OP planning, 3YP (three-year vision plans) and strategic roadmaps for quality and training. In addition to the above long-term strategic planning, you will partner closely with operations, workforce planning, learning partners and technology teams to operationalize and deliver the training plans in mid and short term. You will also set and drive the culture of defect reduction through continuous improvement cycles while driving accountability across multiple business units in order to deliver large scale high visibility/ impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience.

It's an exciting role where you will execute the Audit strategy defined by the Central Quality Strategy team across NA & EU, and you will be part of some key global initiatives around standardization of Audit strategy across geos.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience managing, analyzing and communicating results to senior leadership

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